Cox Communications Mock Interview
Prepare for 30 Cox Communications interview questions covering customer service, technical aptitude, and telecommunications industry knowledge.
Question 6 of 30
As a Cox Communications employee, how would you react if a customer threatened to cancel their internet service with us?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you have ever worked for an internet service provider, you know that customers cancel, or threaten to withdraw their services, every day. The reasoning behind this could be budgetary, or they saw a better deal from a competitor. Maybe they are dissatisfied with the customer service and need some extra TLC. The interviewer wants to see that you have the ability to dig and troubleshoot when it comes to these types of customer interactions. Discuss the action that you would take to save the customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a customer were to threaten to cancel their internet service, I would first find out why the change of heart. Once I had a solid understanding, then I could present viable solutions. For instance, if the customer needed to tighten up on their spending, I could check which specials we had going and offer them a temporary discount. One thing I have noticed about Cox is that you offer very flexible plans so I do not doubt that there would be a great solution for nearly every customer who needed to tweak their current internet package."
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