If you had an interaction with a client or colleague here at Coinbase, and you weren't able to answer their question or solve their problem on your own, how would you handle the situation?

"If I didn't know an answer, I would reassure the individual that we have the right staff in place to help them quickly and efficiently. I would communicate the next step, whether that is putting them directly in contact with the right person or letting them know when they can expect to hear from me with follow-up information."

"In my current role in customer service with (XYZ) company, I am frequently asked questions that need to be approved by our sales, finance, and service staff. In these situations, I have sufficient knowledge to prepare the customer for speaking with the right person, while ensuring them that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."