How to Answer: At Capita, we deliver innovative solutions and simplify the connections between business and customers and government and customers. Tell us about a time where you made an innovative change to a process that helped a client or a customer.
Advice and answer examples written specifically for a Capita job interview.
3. At Capita, we deliver innovative solutions and simplify the connections between business and customers and government and customers. Tell us about a time where you made an innovative change to a process that helped a client or a customer.
How to Answer
When answering this question, the company is trying to determine if your motives, skill sets, and experience are a match with the company. When answering this question you should give a detailed answer to the specific question. In addition, you should tie in other company goals that resonate with you. This will show the employer that you have done your research and that the company is a culture fit for you.
Written by Amy Hagan on July 16th, 2021
Answer Example
"In my last position I studied the process that customers take when submitting online order. I spoke with some of our most valued customers and found that they struggled with adding certain products to our cart on the sales website. After studying the process, I realized there were steps in the process that did not add business value and were confusing for our customers. I designed a new process and presented it to my bosses. I also presented the changes to some of our customers to receive their feedback. Once all the stakeholders were on board with the changes the company implanted the new process. As a result, we saw a 3% increase in sales. I believe at Capita plc, I would be successful at helping clients through innovation because I know the company values a partnership approach with the clients."
Written by Amy Hagan on July 16th, 2021