Capita plc Mock Interview
Practice 35 Capita plc interview questions covering BPO operations, client service delivery, and transformation projects.
Question 24 of 35
Tell us about a time when you had to change a major component of your project due to new information being discovered. What did you do?
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Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.
Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. Tell the interviewer you handle the implementation of the new information. Also talk about what you learned from this experience and how you learned from it.
Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them. I realize that clients often have last minute changes, so I have learned how to build in buffer time on projects to deal with this if it happens"
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