31 Sitel Interview Questions & Answers
Below is a list of our Sitel LLC interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. When a problem arises, what is your first reaction?
What You Need to Know
The interviewer wants to know if your reactions to problems reflect emotional maturity and professionalism. How you react will determine how you'd contribute to Sitel LLC.
Perhaps your computer crashes, and you realize you may have just lost all of your hard work, or maybe you have a project with a rapidly approaching deadline. Demonstrate to the interviewer that you take a methodical approach to problem-solving rather than rashly reacting to a problem. In short, they want to make sure that you'll be part of the solution rather than a contributor to the problem in a crisis.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "
2nd Answer Example
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I step back and review my options for solving the problem rather than allow myself to become frustrated."
Written by Kevin Downey on June 13th, 2022
Behavioral
2. Outside of work, what creative activities do you like to pursue?
What You Need to Know
This question is an opportunity to strike a rapport with your interviewer and share interests and pursuits that could serve to make you memorable among the other candidates. Whatever you share, try to align it with the desirable qualities they are looking for in a candidate, such as a willingness to step outside of your comfort zone, a willingness to experiment and try new things, and a commitment to your pursuits.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"Outside of work, I like to attend dance classes, and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I think it's important to exercise creativity in a variety of ways. That is why I am involved in team sports, reading, and art classes."
Written by Kevin Downey on June 13th, 2022
Behavioral
3. Tell me about a time you used good judgement and logic to solve a problem.
What You Need to Know
Showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pros/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"Just yesterday, I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. When I showed the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a $25 service credit. I know this will cost my company mere dollars, and, in the end, I had a happy customer again."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I had a customer who was unhappy with his purchase (the service in question cost over $20k). He then was unhappy with the arbitration process. Though my team said just to let him be and have him work with our Director of Operations to resolve the issue, I knew I could lose a customer over a one-time issue. I mediated the call, allowed him to air his grievances, and assured him we would work together to solve the issue."
Written by Kevin Downey on June 13th, 2022
Behavioral
4. What kind of people do you enjoy working with?
What You Need to Know
Cultural fit is a critical factor when looking for a new position. This is an opportunity to showcase your interpersonal skills. You want to exude that you are a friend to all and have the communication skills to adapt to any communication style, ensuring your adaptability to complement any team environment.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I best enjoy working with driven, positive, energetic individuals who take accountability for their work. I can work with a variety of individuals; however, these are the ideal traits I would see in future colleagues."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
Some other great characteristics of co-workers:
- Encouraging
- Helpful
- Engaged
- Positive
- Hard-working
- Punctual
- Reliable
Behavioral
5. We value diversity at Sitel. When have you worked with a diverse group of people?
What You Need to Know
Diversity questions are one way to determine your cultural competence. Convey that you understand that, to foster innovation, talent needs to be drawn from a diverse pool of candidates. For a diverse team to thrive, they must display an above-average cultural competence. Focus on the general acceptance of the human experience, how we're all driven by the same basic needs and unifying experiences. Coming across as uncomfortable or out of your element when answering this question will serve as a red flag.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers a great learning opportunity."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"In my current role, I work alongside cross-functional teams regularly. Together, we manage our business and effectiveness. I enjoy the diversity component."
Behavioral
6. If you had $50,000 to build your own business, what would you do?
What You Need to Know
Consider what kind of business you would start if money was no object. The interviewer could potentially glean something new and unique about you through your answer. Avoid answers that include building a business that competes with theirs. Instead of trying to come up with a half-formed answer on the spot, apply your five-year career plans to your response. Doing so will offer insights into what motivates you and how you could potentially contribute to their organization.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"If I had $50,000 to build my own business, I would open a community center in my neighborhood that offered inexpensive childcare, cooking classes, and other life skills programs. I am passionate about volunteering and see a strong need in those particular areas."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I would choose to invest the $50,000 into an existing business in an industry my spouse is interested in. I love what I do for a career, but she has always wanted to be an entrepreneur."
Written by Kevin Downey on June 13th, 2022
Behavioral
7. Sitel values philanthropy and community giving. How do you give back to others?
What You Need to Know
Even though they haven't chosen a candidate and hired one yet, balance your mindset between reasonable expectations and shoring up for success. To shore up for success, you want to prove that you have what it takes to succeed. That means starting your training and onboarding before you are hired. Do this by researching the position and the company and going above and beyond in your engagement with your potential employer. When you've done this, you'll understand their philanthropic pursuits and be able to align your ideals with theirs.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I work a lot, but when I have free time, I spend that with my grandkids. I like to give my son a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."
Behavioral
8. At Sitel, we have many local competitors. In your opinion, what makes us stand out from the crowd?
What You Need to Know
Research the Sitel LLC and the position they want to fill before your interview. Learn as much as you can about their business landscape, core values, and mission statement. Research who their competitors are and read interviews with their senior staff or executives. Find out what their customers are saying online. Keep your answers enthusiastic and complimentary.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"After researching Sitel LLC online, I found that you stand out in the many ways you give back to your community. On the Sitel LLC website and third-party review sites, people are talking about your charitable contributions and generosity. These factors make your company a big stand-out to me because I am serious about working for an organization that is aware of its social impact."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I believe that Sitel has superior services and products. Your competitors seem to scratch the surface with some, but your offerings are so much more robust."
Behavioral
9. At Sitel, we seek to hire those who think outside the box. When was the last time you suggested a workplace improvement? What was the outcome?
What You Need to Know
This is your opportunity to reveal your approach toward innovation, whether great or small. Innovative candidates often end up at the front of the pack, depending on their approach. Sitel seeks innovative candidates who seek ways to over-perform and improve the team's results. Discuss situations where you offered suggestions for improvements in the workplace.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"Last year, I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it was. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I made some recommendations for change in our CRM system. My suggestions concerned how items received documentation and how outstanding tasks became highlighted. Our head office made the changes, and a lot of people in our office commented on how much they liked the changes."
Written by Kevin Downey on June 13th, 2022
Behavioral
10. Due to the nature of Sitel business and services, we may ask you to complete a full background check. Are you willing to comply?
What You Need to Know
It is not uncommon for a company to perform a background check on a candidate. This background check usually includes a criminal record check, a credit check, a driver's abstract, and education verification. A background check costs money and affects the budget of a hiring process. If there is a mark on your record, this is the best time to disclose that information. It is valid to be concerned that something in your past may cause the company not to hire you, but not disclosing that at the forefront is disrespectful of their time and money and is a sure way to be passed up. Volunteer anything you think may be of concern and ask how that might affect your chances.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I understand why Sitel LLC would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I understand why Sitel would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have been given my driver's license back since then, but I thought I should disclose that to you ahead of time."
Written by Kevin Downey on June 13th, 2022
Career Goals
11. At Sitel, we look to hire those who will be a long term fit. Where do you see yourself five years from now?
What You Need to Know
It's impossible to know where you will be in five years, but you need to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for the position at Sitel LLC. Back this up by sharing your career goals, as detailed in your annually revised five-year career plan. If you don't have a five-year career plan, design one. Doing so is standard for career-minded individuals and will aid you with all of your interviews.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align nicely with your company's goals, so I see a great long-term fit here."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Five years from now, I would like to supervise or manage a team of my own with Sitel. I feel like I am progressing in my career at a rate that will make this a possibility."
Written by Kevin Downey on June 13th, 2022
Communication
12. We value accountability at Sitel. If a customer sent a formal complaint about an interaction with you, how would you handle it?
What You Need to Know
Assure the interviewer that you are a person of integrity who holds themselves accountable when appropriate and takes responsibility for your actions. This speaks to the strength of your character, which often doesn't translate to a resume. Share the skills you employ to turn a customer's dissatisfaction around. Assure the interviewer that Sitel's customers are in good hands in your care.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I understand that Sitel LLC has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or service."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Constructive feedback is difficult to swallow at times, but it's helpful to remember that everyone receives constructive feedback from time to time. I will always do what is required to renew a client relationship."
Written by Kevin Downey on June 13th, 2022
Communication
13. Sometimes the services and packages offered at Sitel can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
What You Need to Know
The interviewer wants to ensure you're capable of communicating complex concepts, thereby enhancing your team's operations. Offer how you distill information to make it more easily digestible. Prepare an example that demonstrates your communication skills and ability to convey complex information in relatable terms.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective infographics and will often implement those in my presentations."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I use the K.I.S.S method - keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I shared a broad overview and provided detail for reference. I often try to make analogies or share complex information in the form of a story."
Written by Kevin Downey on June 13th, 2022
Communication
14. How did you maintain a good relationship with your most recent boss?
What You Need to Know
This question tests your interpersonal skills and evaluates your ability to foster harmonious workplace relations while supporting your leadership.
If your relationship with your boss wasn't ideal, describe your efforts to improve this. Some basic ground rules for a stable working relationship with your boss are open non-defensive communication and active listening.
Here are some suggestions:
- Try to understand what your boss values the most
- Keep your cool, even when you want to lose it
- Anticipate their needs and stay one step ahead
- Take leadership opportunities to show your worth
- Adapt to their preferences
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"My current boss is a very particular individual. Over the years, I have taken the time to understand her preferences, her stress triggers, and what she enjoys seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I value having a strong working relationship with my boss. I want to learn what they do and take on as much work to help our team as possible. I scheduled regular update meetings with my boss and went the extra mile wherever I could."
Communication
15. Rate your communication skills from 1-10 with proper examples backing your given rating.
What You Need to Know
The rating you give yourself holds little weight compared to how you communicate the reason you gave yourself that score. This question is all about communication, so the answer is centered on how you communicate your answer to the interviewer. Avoid using speech crutch words, such as "basically," "so," "you know," "like," "um," "ah," "er," "well," "actually," "literally," "but," and "so on and so forth." Communication is essential to the successful operations of any corporation. Elaborate on the value you place on communication.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I always strive to be a better communicator, so I leave the rest of the scale as an aspirational measure."
Written by Kevin Downey on June 13th, 2022
Customer Service
16. Customer service is our top priority at Sitel. What is your customer service philosophy?
What You Need to Know
Because Sitel LLC puts so much effort into its customer service reputation, the interviewer needs assurances your customer service values to align with theirs. Be sure to research the Sitel LLC website and take note of any keywords they use when it comes to servicing their customers. Match your language with theirs. Look back at your experience with customer service and recap examples where your customer service skills excelled. Meditate on what made those experiences so special and distill that into your customer service philosophy in a way that further aligns with theirs.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
2nd Answer Example
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
Education
17. Many of the higher level roles within Sitel require the equivalent to a degree. Walk me through your post-secondary education.
What You Need to Know
Your interviewer is asking you to go into further detail beyond what you listed on your resume. This is an opportunity to share any related accomplishments. Discuss any scholarships, awards, or accolades you may have received during your post-secondary studies. Discuss how your education has prepared you for a position with Sitel LLC.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I would be thrilled to be considered for a management level position with Sitel LLC. Although I do not have many years of experience in this type of position, I have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this grade because I worked full time during my studies and still graduated top of my class."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I did not have the opportunity to attend University; however, everything I have learned on the job has been incredibly valuable. I would be thrilled to join your management team down the road, so if you feel there are gaps in my knowledge, I would be happy to consider attending any required classes or workshops."
Written by Kevin Downey on June 13th, 2022
Education
18. At Sitel, we value continued education and training. Tell me about your education.
What You Need to Know
The interviewer wants to know how your education has prepared you for this job and if you have intentions to further your education. Highlight relevant topics you learned about while attending your courses. Describe some core skills you learned that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:
- Time Management
- Creative Thinking
- Proposal Writing
- Public Speaking
- Presentation Building
- Independent Learning
- Academic Research
- Self-Motivation
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I am a big believer in post-secondary education. It adds a lot of value to those newer to the workplace. My post-secondary education was in Communication and Journalism. The courses in that program helped me develop stronger business relationships through professional correspondence. I also learned persuasive writing skills, which have proven incredibly helpful when working on client proposals and negotiations."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I have a B.A. in English and Spanish. I graduated with a 4.0 from ABC College, and I also worked full-time while going to school, so I not only learned in my courses but also learned a lot of time management skills and how to work best under some degree of pressure. Academically, I refined my writing skills and gave a keynote presentation to several hundred attendees, thereby working on my public speaking and presentation skills."
Written by Kevin Downey on June 13th, 2022
Experience
19. What are your salary expectations?
What You Need to Know
Transparency is best. The best way to approach discussing salary expectations is to use your current earnings as a foundation. Contrast your current earnings with where you feel you are on your career path towards career goals. Consider bonuses, incentives, your commute, and the climate of the job market. This question also offers you an opportunity to inquire what kind of benefits they may offer. Be open, realistic, honest, and open to compromise.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation aligned with the role and provides an opportunity for growth."
Written by Kevin Downey on June 13th, 2022
Experience
20. Strong time management is important at Sitel. How do you manage your time, even on the busiest days?
What You Need to Know
The interviewer would like to know more about the tools you utilize to stay on task and ensure you meet deadlines. Discuss what methods you employ to prioritize your time and how you prioritize tasks when demands are abundant. Think about how you manage your projects and daily tasks and how those will help you succeed in your role with Sitel LLC.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This approach means that I don't incessantly check my email; instead, I allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Very carefully! I prioritize deadlines and work that need to be done. Then I work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
Written by Kevin Downey on June 13th, 2022
Experience
21. At Sitel, we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
What You Need to Know
Whether you have experience in the same industry as Sitel LLC or not, speak with confidence about the industry to which you've had more exposure. Go into detail about any specializations that fall under your expertise. Advertise your merits.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I understand that a majority of Sitel's business is related to XYZ. I have about four years of dedicated XYZ experience. The remainder of my work experience is with a wide range of clients and industries. I feel that these experiences have equipped me very well for a position such as this."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I have approximately fifteen years of experience in the manufacturing industry. I believe this experience will benefit me in this role with Sitel because I am well versed in best practices and manufacturing protocols."
Written by Kevin Downey on June 13th, 2022
Experience
22. How do you determine priorities when you have multiple projects due?
What You Need to Know
Think about how you prioritize when facing multiple projects. Elaborate on your approach toward time management and ability to distinguish between urgent and important tasks. Highlight your organizational skills and detail your approach to taking on multiple responsibilities at once while meeting your projected deadlines.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that this will require additional hours from me. Never have I underdelivered on a deadline."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."
Experience
23. It seems your resume is missing certain skills required for this position. How do you plan to compensate for this?
What You Need to Know
Most recruiters are looking for an ideal fit. On occasion, they'll look outside of the box when considering which candidates stand to contribute the most to their organization. If you're missing some desirable skills, acknowledge those shortcomings, and discuss with the interviewer how you plan to compensate for them with the unique qualities and skills you possess.
Written by Kevin Downey on June 13th, 2022
Answer Example
"I bring full dedication to learning, and mastering, any skills I do not currently have. I will compensate for any lacking skills through additional research. Also, I am happy to take any coursework you feel would help."
Written by Kevin Downey on June 13th, 2022
Experience
24. Despite your industry background differing from ours, what transferable skills and characteristics do you possess that make you uniquely qualified to fill this position?
What You Need to Know
There are many ways you can complement a future position in a company, regardless of direct industry experience. List your transferable skills that transcend industry and could prove an asset to any employer. To get started, list every example where your performance shined, and break those accomplishments down to the skills you employed which contributed to your success.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"Although my background is not in your industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, outstanding cold-calling abilities, and proven background in team leadership."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I bring many transferable skills to this position and industry. My talents and skills revolve around helping people and making companies profitable. Customer service, problem-solving, and data analysis can cross any industry, and I am a pro at all three."
Experience
25. Tell me why you are the right fit for Sitel and this position.
What You Need to Know
A successful hire needs to feel like the right fit for both parties. Express to the interviewer why you feel this would complement your career goals and how it satisfies their ideal needs for filling this position.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both of us."
2nd Answer Example
"I am great at what I do, motivated, and an avid lover of your product. This mix creates a great match, in my opinion! Happy employees are more productive, and I would be thrilled to work at Sitel."
Written by Kevin Downey on June 13th, 2022
Experience
26. When have you contributed to an effort to obtain a corporate goal?
What You Need to Know
Engaged employees are always the most productive. To be engaged and contribute to big picture goals, you have to keep your eye on the big picture or ensure you have a lens that can view the complete image of the big picture. Assure the interviewer that you can be an involved team member by assisting, in some way, to the end goal of the corporation. Share what you do to maintain your focus on both the finer details and the big pictures. Express your attitude towards adapting to shifting demands. Communicate this effectively, and it may offer you a chance to show off your leadership skills, team mentality, and a willingness to rise above and beyond expectations.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"My most recent employer was extremely interested in giving back to the community. So much so that we, as a group, logged our volunteer hours, and it was treated as another KPI. We would review our community contributions every quarter. Our goal was always to hit a minimum of 500 volunteer hours per quarter, which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Every day! The corporate goal is always my primary driver in my current position. To be successful in my position, I need to always be in tune with what my employer is trying to achieve and be an active participant."
Written by Kevin Downey on June 13th, 2022
Experience
27. Do you fully understand what we do at Sitel?
What You Need to Know
There is an expectation that the representative of a company can effectively communicate what their company does while advertising the company's merits in such a way that sets them apart from the competitors. Therefore, this question tests your communication skills. Dive deep into your research on the company, what they do, who their competitors are, who their clients are, and the impact their services have on their customers. Keep your answer as brief as possible and ask for clarification if you need it while effectively and clearly communicating your answer.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"From my understanding, the primary service offered by Sitel LLC is XYZ. You service large businesses such as A, B, and C. Without your services, most businesses would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"
2nd Answer Example
"I feel that I understand what you do at Sitel from my research online and on your website. With that said, I would love to hear more about it from your perspective."
Written by Kevin Downey on June 13th, 2022
Experience
28. What do you view as the biggest challenges Sitel faces in the commercial services industry?
What You Need to Know
Working in the commercial services industry can be challenging. You are working with businesses with tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Sitel LLC. Remain enthusiastic about the opportunity, and close your statements exuding confidence in your abilities to rise to face any challenges you'll face.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be learning this new industry and the language that comes with communicating with your clients. However, I am confident that I will meet your expectations as I am a quick and diligent learner."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"As in many industries, I believe the biggest challenge in business is competing with the global e-commerce-based organizations. They have less overhead and thus, can offer lower pricing. However, I believe that Sitel does a great job building value for your customers."
Written by Kevin Downey on June 13th, 2022
Experience
29. What exposure have you had to the wide range of services we offer at Sitel?
What You Need to Know
The interviewer is interested in why you are pursuing a career with them. In gauging your familiarity with their products and services, they hope to identify if you stumbled on their job posting or if you were already aware of their company and its products and services and wanted to pursue a career with them in particular. If so, you'll already be more than familiar with their company, its products and services, and the company's core values and mission statement. Research the company, its products and services, and the position before your interview. Discuss with the interviewer any prior exposure you've had to the company. Keep your response positive and lighthearted. If you hadn't heard of them until you found the job posting, reveal how thoroughly you researched the company.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"I have not personally used your commercial services; however, I have friends who have used Sitel LLC for their business needs, and their reviews were always positive!"
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"I have been a customer of Sitel before, yes! The services I used were A, B, and C. My experience here was very comfortable, and everyone was professional. This experience is one of the reasons I applied for this role. I want to work for a company with high standards, and I know firsthand that you do!"
Written by Kevin Downey on June 13th, 2022
Leadership
30. Tell me about a time you took charge of a meeting. Was the outcome a positive one?
What You Need to Know
Not everyone feels comfortable with public speaking. This is your opportunity to showcase your communication skills, ability to step outside your comfort zone, and willingness to answer the call to lead. Think about a time you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation.
Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, mention why you felt the meeting was a success! Talk about what you did in that meeting to create an effective and positive outcome.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software, so it wasn't difficult for me to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions. The presentation was a success, and my employer asked me to lead a follow-up meeting a few weeks later."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"Last week, my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information, and my boss was thankful for the way I stepped in."
Written by Kevin Downey on June 13th, 2022
Leadership
31. As a manager, who has been your greatest influence? Tell us about a person that has defined what type of leader you wish to be.
What You Need to Know
Your answer will showcase the values and principles that construct your leadership style. Your answer helps the interviewer envision how well you'll contribute to their team as well as the culture of their brand. Talk about the influential figures that helped shape your management style.
Written by Kevin Downey on June 13th, 2022
1st Answer Example
"The greatest influence in my career has been one of my Professors from University. Mr. Smith was my professor of Business Ethics, and I connected well with his teaching style. We kept in touch even after I graduated, and he has greatly influenced my coaching, teaching, and leadership style."
Written by Kevin Downey on June 13th, 2022
2nd Answer Example
"The first CEO I reported to has been a tremendous influence on my career. That person helped shape my work ethic and passion for business early on, which has helped me become a better business partner in my career. I wish to be fair, demanding, and supportive - someone who cares about the customers and our people."
Written by Kevin Downey on June 13th, 2022