"From what I understand from my hands-on training in university, the most challenging client profile is the defensive client. This client debates everything, speaks with authority without entertaining alternate approaches and solutions, and refuses to look at the hard data while bringing emotion into every conversation and process. I've been successful in my work scenarios by firmly yet professionally reminding the client their behavior will not yield results. I try to break down my approach with greater transparency and bring them into my outside perspective, getting them to recommit to our process before I proceed."

"I recently had a client who wanted to control every aspect of my work instead of being open to the process. He was very hands-on, which is great; however, he was not receptive to change. I held a one-on-one meeting with him to discuss the situation head-on. Professionally, I let him know that if he disallowed my process, he would not get the return he sought. The client apologized for the controlling behavior and gave me the room to work that I needed."

Three of their core values are Integrity, Respect, and Commitment: "Transparency, openness, and honesty are critical to enhancing and maintaining the trust of clients, employees, and partners. We aim to act in a respectful and considerate manner with our clients and employees at all times through active listening to understand their needs and requirements, being respectful of diverse opinions and perspectives, and acting appropriately and empathically in daily interactions. We hold ourselves accountable when it comes to our goals and objectives. Our unwavering dedication to honouring our commitments inspires trust and confidence among our clients, employees and business partners."