Capco Mock Interview
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Question 12 of 35
How do you learn the company culture of a new client when taking on their project?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
A large part of understanding your clients' needs is understanding their company culture and the culture they want to achieve. The interviewer would like to know your process for onboarding and getting to know a new client. More so, they want to ensure that you share their values when doing so. Frequently across their career pages, they repeat the phrase "our shared values." So make sure that your answer not only comes from your nature but is framed in a way that shows you already share the same or similar values as their organization, conveying you are a good fit for their culture and environment. Consider these points when discussing how you learn an organization's workplace culture and values and build trusting relationships with your clients.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I'd begin with a checklist - the same one for each client, no matter their industry. This checklist gives me a baseline of what I am looking for within an organization. I'd ask questions of the employees and leaders related to values, relationships, corrective action, development opportunities, and more. Also, I must immerse myself in the culture, so if I have a client I'll be working with for a few months, I'll spend a few days inside their office, learning their operations first-hand."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"When I was an independent consultant, I would work with clients anywhere from a few weeks to a few months. I developed a questionnaire that contained discovery questions surrounding how the c-suite viewed various relationships, how they reward their employees, how they approach disciplinary action, and more. I would spend time immersed in their environment and then create a brief report based on the data and my direct exposure."
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