Canadian National Railway Mock Interview
Practice 35 CN Railway interview questions covering safety protocols, operational scenarios, and rail industry expertise.
Question 19 of 35
Successful communication between departments is key to success at the Canadian National Railway Company. How do you encourage healthy communication in the workplace?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The hiring authority at Canadian National Railway Company wants assurance you lead by example when it comes to professional communications. Communication breakdowns in the rail transport industry can have dire effects on deliverables, reputation, and safety. Therefore, for the safety of everyone concerned, your communication skills are required to be exceptional. The answer to this question is in how you answer it. Offer a self-evaluation of your communication skills. Provide your definition of effective communication. Detail how your communication skills stand apart and what you'd contribute.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Many customer and delivery issues stem from poor communication. When we have a delivery issue in my current role, I work with my team to explore what happened, and how we can prevent it from happening again. We often role play and discuss ways that we could have reacted better. This practice has greatly improved our customer reviews."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I show my co-workers the importance of communication through my willingness to ask questions or seek clarification. I do not pretend to have an answer just to look smart. By creating an environment where it's safe to ask questions or ask for clarification, our customer service has improved, we have more on-time deliveries, and fewer workplace accidents."
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Anonymous Answer
I am always open and honest with anyone in my life. If anyone has a problem, I encourage them to talk it out and come up with an agreed solution. Many times it is just a misunderstanding from either party.
Rachelle's Feedback
It seems you are a transparent person who is willing to explore the opinions and needs of others. Very good answer!
Anonymous Answer
I always tell my co-workers that if there is something they do not understand ask someone to explain it to them until they understand what is being asked of them to do.
Amanda's Feedback
Communication is vital to ensuring teams work well and stay safe. Talk about how you make sure your team communicates in healthy ways by being clear, asking probing questions, listening carefully, and asking for clarification when needed to ensure comprehension. Consider talking about a specific example of a time when your team took on a new project or responsibility, how you communicated with each other about it, and what the positive outcome was for the team. Using an example makes your response more memorable and shows the interviewer that you understand how integral it is to your success.
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