How to Answer: Successful communication between departments is key to success at the Canadian National Railway Company. How do you encourage healthy communication in the workplace?
Advice and answer examples written specifically for a Canadian National Railway Company job interview.
19. Successful communication between departments is key to success at the Canadian National Railway Company. How do you encourage healthy communication in the workplace?
What You Need to Know
The hiring authority at Canadian National Railway Company wants assurance you lead by example when it comes to professional communications. Communication breakdowns in the rail transport industry can have dire effects on deliverables, reputation, and safety. Therefore, for the safety of everyone concerned, your communication skills are required to be exceptional. The answer to this question is in how you answer it. Offer a self-evaluation of your communication skills. Provide your definition of effective communication. Detail how your communication skills stand apart and what you'd contribute.
Written by Kevin Downey on June 26th, 2022
1st Answer Example
"Many customer and delivery issues stem from poor communication. When we have a delivery issue in my current role, I work with my team to explore what happened, and how we can prevent it from happening again. We often role play and discuss ways that we could have reacted better. This practice has greatly improved our customer reviews."
Written by Rachelle Enns on June 26th, 2022
2nd Answer Example
"I show my co-workers the importance of communication through my willingness to ask questions or seek clarification. I do not pretend to have an answer just to look smart. By creating an environment where it's safe to ask questions or ask for clarification, our customer service has improved, we have more on-time deliveries, and fewer workplace accidents."
Written by Rachelle Enns on June 26th, 2022
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