Working for the Canadian National Railway Company can be physically demanding. Are you able to lift 50-85 pounds, work in confined or enclosed spaces, and spend much of your day bending, kneeling, and climbing?

"I am physically fit and able to meet every requirement of this role. In my current job, I lift 80 pounds regularly. I crawl into small spaces and spend a lot of my day standing and walking. Rest assured, I can meet the physical requirements of this position."

Working in the rail transport industry is physically challenging and the Canadian National Railway Company needs to have complete assurance that you can manage these requirements, accident-free. If you already work a job that is challenging on you, physically, be certain to share those details! Keep your reply concise and confident. The answer to this question should be a simple yes or no.

"I read through the physical requirements of this role before applying to Canadian National Railway Company. I can lift heavy objects and do not have restrictions as far as heights, or crawling into tight spaces."

"Yes, as an electrician, much of my day was in these conditions. I remember one time where I was the smallest on the crew; I had to go into ceiling spaces in the central part of the hospital. We had to run a conduit with very limited access. Working in the confined space and crawling through the area safely as a crew would follow underneath with a tent to pass up materials."

"I'm able to meet the physical demands of the job. At my current position, I meet theses demands everyday and in various weather conditions."

"I am able to do all these things. My current job involves me swinging a sludge hammer for most of the day and lifting heavy material."

The Canadian National Railway Company needs reliable team members who can adhere to our schedules. How many days were you unexpectedly absent from work last year?

" My parents raised me with an old-fashioned mindset where you go to work unless it's an absolute emergency. The last sick day I took was about three years ago. I expect dedication from my teammates so that I don't have to cover for their shifts for fickle reasons. I deliver the same level of respect and reliability at the same time."

Depending on the role you are interviewing for, there may be expectations for you to work less desirable shifts, such as double shifts, split shifts, working overtime, evenings, weekends, working a waterfall schedule, and working holidays. With this question, they are gauging your overall flexibility, and your expectations for what the role entails. Best to be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering other shifts, then it is worth clarifying this now. It is better for both an employee and an employer to learn that the job isn't a good fit earlier rather than later. Otherwise, assure the interviewer they can rely on you to show you to work when expected.

"I have had zero unexcused absences in the last two years. In total, I took eight vacation days out of my ten days holiday time. I always try to be 10 minutes early for my shift. When you call my references, they will attest to the fact that I am highly reliable."

"Last year has been a tough year for everyone due to Covid. Usually, I am regular for my work most of the time but unfortunately, last year I was tested positive so, I had to take some days off work."

"In the past two years, I've had no sick days, but I have scheduled about five or six days off for personal vacations or events. Showing up to work is not only important to me for my own benefit, but also my crew's, so I don't like to leave anyone in a tough spot. I also take many last minute shift changes and pick up shifts within hours notice per company needs; when they call, I always answer."

"I am a person that does not like to take sick days. I would rather show up and help my team finish the job."

Do you have experience working on an on-call basis? Are you willing and able to comply with an on-call schedule?

"I currently work on-call, 14 days on and 14 days off. When on call, I often need to arrive at work in 2 hours or less. I completely understand the challenges that come with a schedule like this; however, it's what I am accustomed to in my career."

Rail transport crews are often required to work on-call, remaining readily available to work safely on short notice. The interviewer is looking for candidates who are willing to meet those needs and expectations of this role. Volunteer if you're currently or in the past have worked on an on-call basis. If you have no experience with this, assure the interviewer you understand these schedule requirements and can deliver what is expected.

"My work schedule, thus far, has been primarily evenings and weekends. I understand that this role with Canadian National Railway Company requires me to be on call quite often. I am willing to be a team player and work whichever hours are required of me."

"At IWG, our winters involved snow removal. Some nights we would have 3 hours notice and have to go out no matter what day of the week or year it was."

"Yes my current job is pretty on call full time. We switch on a day's notice from days to nights or we could change start times of a shift on an hour's notice, based on company needs. I'm always available to be flexible."

"Yes, with my experience we were used to being on call."

Talk to me about your most recent performance evaluation. Name one area where you exceeded expectations and one growth opportunity.

"During my last performance review, my manager was very satisfied with my analytical skills, and ability to see data in a way the most others do not. I have a unique capability when it comes to data analysis. One area for improvement was to speed up my work a little bit. I am cautious with my reports and know that as I gain further experience, I will work faster."

The hiring authority at Canadian National Railway Company is looking for specifics of your job performance, leaning on recent reviews from your latest job. This question is another way of asking, 'What are your strengths and weaknesses?' If you did not have formal performance reviews in your most recent position; discuss the feedback that you consistently received from your supervisors or colleagues. Exhibiting self awareness in this regard, and striving towards continual professional improvement and development, will serve you well here.Your positive highlight can be big or small! When you mention one area for improvement, avoid mentioning something that would reflect poorly. Rather, suggest something that is both a strength and a weakness, such as mentoring those on your team, even at the cost of your own productivity. Also, be sure to convey that you are actively working to improve this weakness.

"Formal performance evaluations are not provided in my current role; however, I often get feedback on-the-fly. My manager often compliments me on my ability to work unsupervised, and without a ton of direction. One thing that I can work on is my speed when documenting. I am not the fastest typer; however, I found a practice site that I have been utilizing online."

"Formal evaluations aren't done at my current employer, but my manager often jokes around with me that "we never need to talk to each other" because it's like I'm reading his min; I just do what needs to be done and know what he wants next. When he does approach me to teach me something or he points out a mistake and how I could improve, I'm extremely receptive."

Stress is an every-day presence in the rail transport industry. How do you manage in the most stressful situations?

"I realize that the rail transport industry is high-stakes, so it's critical that I manage that stress like a pro. I tend to work best in stressful situations. For instance, the pressure of delivery deadlines drives me to work faster and smarter. I am resistant to stress because I choose to focus on the end goal rather than the small hiccups along the way."

With high-stakes situations being an every-day occurrence at Canadian National Railway Company, the hiring authority needs to know you'll keep your cool regardless of the challenges you'll face. Your ability to manage stress will directly impact your job performance. Think of some ways you've managed your stress at work and provide a real-life example to the interviewer.

"I do well under pressure or stress, but like most people, sometimes I need to take a minute to recalibrate under high-pressure situations that offer little relief. I know myself, and my stress triggers pretty well, so when I feel like there's too much on my plate, I will center myself, dig in and get through it, knowing I'll come out better on the other side."

"I understand that any job comes with stressful situations. Days, maybe even a whole week, could be crunched into steps due to deadlines. I manage stress and anxiety by focusing on facts and staying centered on the task at hand in that moment. I finish it safely and efficiently and do not become overwhelmed by the entire task as a whole. One task at a time, patience and efficiency are key."

"I work very well in high-stress jobs. I know my stress levels and if it is too much I will take a minute by myself, regroup and continue the job."

Do you have any concerns about this role, or working for Canadian National Railway Company?

"You mentioned a high rate of employee turnover. I have a great amount of experience working with companies that need an overhaul related to employee engagement but would like to know what situation I would be facing. Do you have numbers or stats to share?"

If you have any hesitations, or if you are still interested in this opportunity. Ask smart questions, and gain clarification anywhere you need. Frame your concerns and clarifying questions as positively as possible. Try to seem flexible and open-minded. If you do not have any concerns, that's great! You should reserve a prepared few questions for the end of your interview to show a thoughtfully prepared interest. Some questions you can ask include: - What was the biggest struggle for the person in this role, previously? - If hired, what do you believe will be my biggest hurdle in the first 90 days? - What is the most significant change your industry has gone through this year?

"Thank you for asking! I do not have any concerns, but I do have a couple of questions. What do you foresee as the biggest challenge I will face, in my first 90 days of employment? I want to start strong and come prepared to meet these challenges."

"None at all. After discussing this role in depth with my friend who works here and recommended the job application to me, I know it would be an amazing fit for me and my lifestyle. One question I do have though is in your experience, what is something that most people do struggle with when working here?"

"None that I'm aware of. What is the most challenging part to this position?"

Which aspect of working within the rail transport industry is most exciting for you?

"In the job posting, you mentioned seeking someone who can assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses. I am looking forward to the opportunity to utilize my heavy mechanic's experience and equipment failure troubleshooting expertise."

The rail transport industry is varied, with many opportunities for travel, advancement, and learning. Refer to the job description to determine if any particular tasks or duties stand out to you. Your answer will reveal to your interviewer the research you've performed on the role and the industry as a whole. Be certain to bring enthusiasm to your response!

"I get very excited about opportunities to problem solve and troubleshoot. For that reason, I believe the greatest aspect of working in the rail transport industry will be the opportunity to ensure smooth and effective movement of priority trains, trains containing hazardous material or restricted shipments. Every success related to smooth transport without delays will be very satisfying."

"I'm very excited about the opportunity to work with a growing company. Also, in the job description it stated all the training and progression towards eventually operating heavy machinery, and that is what I would be looking forward to the most in this position!"

"The most important is you add value to this country through this service."

"Working with and around heavy equipment is the most exciting part for me."

How honest are you, on a scale of 1-10?

"I value honesty and integrity very much. For that reason, I would rate myself as a 9/10 since there is always room for improvement, but I certainly try my best. I have never faced a discrepancy at work, or faced reprimand for acting dishonestly."

The Canadian National Railway Company would assurances that you are a sincere and honest person whom they can trust to do the right thing - even when nobody is looking! Honesty is more so a study of perception and intentions. It's an evaluation of your integrity. Offer that you see great value in transparency, while consistently respecting the chain of command. Attest to your integrity, and what your word means to you. Be reasonable and give yourself an honest rating while backing your response with an example of your ethical conduct. Touch on your approach to emotionally confusing situations and how your integrity guides your responses. Acknowledge you strive for growth in every area, and recognize there is always room for improvement.

"When it comes to ethical issues, I always choose to be honest and truthful. For that reason, I give myself full marks! I have never faced an issue at work that tempted me to be dishonest. Integrity is all we have, and I am loyal to my employer."

"I would say a 9/10. I'm human and not perfect, but I value honesty and a straight forward attitude. I always appreciate when others are honest with me so I return that favor."

"I am a very honest person. I would give myself a 9/10. I do not see the point in being dishonest about something."

Canadian National Railway Company values team synergy. Tell me about the type of people you enjoy working with.

"I enjoy working with individuals who work hard and love what they do. Being surrounded by those who value safety makes me feel great. Also, I appreciate those who are reliable and show up when and where expected."

Company culture and team harmony are essential for the Canadian National Railway Company. These factors directly impact employee retention. Happy and harmonious work environments are proven to be safer overall. Share the types of colleagues that you've appreciated working alongside in the past. Maintain a positive tone and avoid speaking poorly of your coworkers. Traits you might like to see in your colleagues could include positive, encouraging, reliable, conversational, collaborative, or passionate.

"I work best with people who have a strong work ethic and value precision. Every delivery goes smoother when you have dedicated people on your team!"

"I enjoy like-minded people that are honest, accountable, easy-going, and have a sense of humor. Work is where we spend a large part of our lives. It is important to be serious but also enjoy your time while at work."

"I enjoy working with people who care and value the work they do. When people come into work with a good attitude, don't complain, and care about doing a good job, those are the kind of people I enjoy; they are pleasant to be around."

"I like working with people who work hard and that work safely."

Federal regulations require the Canadian National Railway Company to conduct a series of background checks as well as random testing for drugs and alcohol. Are you able to meet these requirements?

"I am willing to comply with any background checks required of me, including criminal, credit, drug, and alcohol. I brought a recent police check with me today if you would like to take a copy for my candidate file."

Due to the sensitive nature of rail transport, you will need to be able to pass drug and alcohol tests, as well as a criminal background check. Keep your answer straightforward. If you have nothing to hide and are fully eligible to work for the Canadian National Railway Company, communicate this. If you do have some marks and are hoping they'll be missed, this will exhibit a lack of integrity when they find them. It is always best to be honest up front and save them the expense of performing a background check that will ultimately reveal you weren't forthright to begin with.

"I am ready to abide by any federal regulations and any other needs of Canadian National Railway Company when it comes to checks on my criminal history or drug and alcohol use."

"Yes, I'm willing to comply with any drug test needed, and I can provide you with a background check, as well."

"Yes, I am able to meet these requirements."

Canadian National Railway Company employees are always busy with critical tasks. Talk to me about what hard work looks like to you.

"My mom would always say, 'the early bird gets the worm,' which I agree with, but I think hard work goes beyond that. Being a hard worker means that you are invested in the goals and targets of your company. You don't leave your job until it's done 100% right. You also don't just leave your job the moment you walk off the site. It's always with you; thinking of ways that you can improve your performance the following day."

The hiring authority knows that 'hard work' can mean something completely different from one person to another. This is another way of asking what the difference between working hard versus working smart looks like to you. Be sure to express your ability to work hard and keep up the pace at the Canadian National Railway Company. By exhibiting a systems approach to your work, by thinking outside of the box and being resourceful, you could work smart, cutting down the labor and effort, resulting in higher quality work ahead of deadlines, and preventing rework or lower productivity.

"Hard work includes the mental effort that I am putting into my deliveries. Working hard means striving to be a leader, and an example, in everything I do. I want to comfortably contribute to safety, process, and overall culture in everything that I do."

"Hard work is simply caring, paying attention to the details, working as a team, being punctual, and having respect for the work you're doing. If you care and you want to be at work, you will not only work hard, but work effectively."

Name for me some specific characteristics that make you a functional problem solver.

"What makes me a great problem-solver is my ability to gather facts, first. I look at the problem from multiple angles, and I am not afraid to make a creative decision, based on the pros and cons present."

There are specific characteristics which an employer may look for while determining whether you'll be an effective problem-solver in high-pressure situations. A keen problem solver will: - Think systematically - Be open minded - Admit when they do not have an answer- Value research and exploration - Look for the core problem first - Understand how to reverse engineer an issue- Will learn from mistakes Consider any similar skills and qualities you possess. Share your problem-solving strengths with the interviewer, using a recent example of this in motion, if you can.

"Learning from others is the key to my great problem-solving abilities. I observe and draw from the experience and mistakes of others. I never hesitate to ask for help or advice when I feel stuck on an issue."

"Being a good problem solver requires you to be calm under pressure, finding out what the problem is, and then assessing from there. You need to be adaptable, open-minded, and willing to learn from our mistakes."

"My best skill for problem solving is that I'm very fact focused and able to step back and see the big picture but then focus back in on the single task at hand causing the problem. I would say my ability to stay calm and focused on facts and not emotions or stress allows me to make efficient and good decisions."

Canadian National Railway Company aims to offer competitive wages and desirable employee perks. Besides pay, what’s the most critical factor when considering a job offer?

"Aside from a fair wage, I put a value on generous health benefits. I have a family of four, and having support for unexpected medical expenses would be an incredible addition to my compensation package. Could you share with me a bit about the benefits package here at Canadian National Railway Company?"

Canadian National Railway Company wants to know what you value, and that you are pursuing this opportunity for reasons other than pay, or filling an employment gap with any job you can land.Perhaps your answer focus' on health benefits, work-life balance, company culture, career growth, or even continued education opportunities. Whatever your answer may be, align them with your career goals and what you hope to gain from your next relationship with your employer.

"I value the opportunity for promotion and career growth. I am missing out on future opportunities in my current job because they rarely promote from within the organization. This reason is why I am eager to know how Canadian National Railway Company helps build up its employees for promotion and growth."

"I want to be with a company that takes care of its employees: career progression, health benefits, and retirement."

"I value having benefits available. I look forward to future life goals of having a child and a spouse, and it would bring a peace of mind to have that security for my family."

How do you balance life and work?

"I strive to be in the moment and maintain emotional balance around the clock. If a person isn't balanced, I don't believe they'll find balance. Like that old metaphor, when you are on the rim of the wheel you'll go up and then you'll go down, but when you are centered in the hub of the wheel, you are in the immovable spot."

How you answer this question will offer the interviewer insight into how you manage your stress levels, either at work or home. If you are continually stressed out at work, you'll likely burn out faster. Since they are interested in lasting work relationships they want to ensure your performance won't suffer, that your focus won't falter, and it won't affect your performance at work. Be confident in your answer. Emotional maturity goes a long way and is essential to leadership. Express that you've reached a harmony between both realms through your attitude towards life.

"I've always been pretty good at leaving my personal life at home and my professional life at work. If there are times where the stress is hard to shake from one sphere or the other, I'll listen to music or play a mediation app to center myself again. That always works pretty well. But whenever I am experiencing stress on the job, I just channel that stress into focus to ensure I don't miss a beat and stay focussed."

How do you like to spend your spare time?

"I enjoy spending time with family and friends. I love reading, watching documentaries, learning, attending lectures, and cooking. I'm a health nut and a foodie. I try to avoid processed foods, so I do a lot of cooking from scratch. Aside from that, getting a bite to eat somewhere, or going for a walk or a hike somewhere new. Basically, I try to do a lot of experiential or meditative stuff. Anything fulfilling and rewarding."

This is commonly posed as a wrap-up question. It could expose any red flags or inconsistencies to your previous answers. It can also provide you with a final opportunity to sell your merits and make yourself shine. Offering a glimpse into what makes you relatable is the goal. Everything you can do to show considerable emotional stability can help. If all goes well, it could produce in some connective discussion that will leave the interviewer with an unforgettable experience at the completion of the interview.

If I were to have a conversation about you with your previous employer, what would they say?

"I'm pretty sure they say that I am the most even-keeled person they've ever worked with. In fact, I am something of a calming force for the others in our team. Any time I notice someone is experiencing stress, I'd put a hand on their shoulder and smile and say, Steady as she goes. I'm pretty sure this is how I earned the nickname The Captain. At least, I hope that's why."

This question tests how you cope with stressful situations in real-time. No need to wonder if they've already conversed with your previous employer. In most states, previous employers will disclose very little about your previous employment and work history, out of the concern of defamation lawsuits resulting from heresy. Best to be honest anyway, while coming across as confident and relaxed. The more confident you seem, the greater confidence the interviewer will have in the truth of your answer.

This role with the Canadian National Railway Company requires union membership. How do you feel about being part of a unionized environment?

"I have worked in a union environment for the past three years, and am willing to work in another union environment again. I appreciate the pay standards and workplace protections that come from being part of a union; two points that are very important when working in an industry like rail transport."

There are many benefits to being in a union, however, there are some who prefer not to. Be straight forward in your answer and ask questions about their collective agreement, how the union has collaborated with Canadian National Railway Company in the recent past to enhance the work environment.

"Union environments are new to me; however, I am eager and open to learning more. If you could share with me a little bit about how active the union is at Canadian National Railway Company and what they have done to benefit the lives of employees and the company culture, I would greatly appreciate the additional information."

"I currently work in a union environment, and I love it. Personally, I see major benefits and it gives me a comfort of job security as well."

"I have had brief employment through a union in my career. I would be comfortable being part of a unionized workforce by following the proper guidelines and procedures to the company and union."

"I have no issues working in a union."

Why should we hire you?

"Well, I learn fast and work fast. I have a high attention to detail and a great deal of integrity. I hold myself accountable, taking responsibility for my own actions, and am a clutch team player. I have solid leadership skills, and never quit, so I never fail. I am eager to learn, to grow, and have a great attitude. Basically, I strive to be the kind of employee I'd want to hire."

The interviewer is curious what kind of pitch you'd throw their way, or if you will waste the opportunity to promote your talents. It also evaluates how above and beyond you've gone in researching the position, and how closely you've been paying mind to the other interview questions in this series. They want to know if you know what sets you apart from the other applicants contending for this opportunity. Think about the positive energy you'd bring, and the positive comments your coworkers have mentioned about you in the past. Speak confidently, making relaxed eye contact, while posturing yourself with positive, engaging, and confident body language.

Successful communication between departments is key to success at the Canadian National Railway Company. How do you encourage healthy communication in the workplace?

"Many customer and delivery issues stem from poor communication. When we have a delivery issue in my current role, I work with my team to explore what happened, and how we can prevent it from happening again. We often role play and discuss ways that we could have reacted better. This practice has greatly improved our customer reviews."

The hiring authority at Canadian National Railway Company wants assurance you lead by example when it comes to professional communications. Communication breakdowns in the rail transport industry can have dire effects on deliverables, reputation, and safety. Therefore, for the safety of everyone concerned, your communication skills are required to be exceptional. The answer to this question is in how you answer it. Offer a self-evaluation of your communication skills. Provide your definition of effective communication. Detail how your communication skills stand apart and what you'd contribute.

"I show my co-workers the importance of communication through my willingness to ask questions or seek clarification. I do not pretend to have an answer just to look smart. By creating an environment where it's safe to ask questions or ask for clarification, our customer service has improved, we have more on-time deliveries, and fewer workplace accidents."

"I am always open and honest with anyone in my life. If anyone has a problem, I encourage them to talk it out and come up with an agreed solution. Many times it is just a misunderstanding from either party."

"I always tell my co-workers that if there is something they do not understand ask someone to explain it to them until they understand what is being asked of them to do."

Have you ever been terminated from a position?

"I have never been asked to leave a role; however, I have worked in temporary labor positions that were not a good fit. I understand what it is like to feel the insecurity of unemployment and always commit to delivering my finest work. Rest assured, my job history is clean, and I have never been let go for insubordination. You are free to phone any of my references to discuss my work history further."

For safety reasons and various legalities, Canadian National Railway Company needs to perform stringent background checks, which may include, but are not limited to, employment verification. The hiring authority needs to know that you are trustworthy and not a liability.Being terminated or let go can be a stressful life event; however, it happens to many people every day, and often for situations that are out of our control. It's best to own up to it if you have ever lost your job. Be brief in your explanation, but also let the interviewer know what you learned from the situation. Best to be exhibit integrity and be honest up front and save them the expense of performing a background check that will ultimately reveal you weren't forthright to begin with.

"I have never been terminated from a job because I deliver my best work every day. If my employer felt that I was not performing to expectations, I hope that a transparent conversation would take place so that I could redeem myself."

Your background is not in rail transport. Tell me what skills and characteristics qualify you for this position, regardless of your lack of industry experience.

"I come from a welding environment versus a rail transport setting; however, the importance of what I did in terms of accuracy and safety are the same that you ask for in your job posting. I put safety first, and I am highly technical and mechanically minded, no matter what the industry."

There are a variety of ways in which one can may well suited for a job; regardless of your professional background. This question is your opportunity to discuss the transferable skills you'd deliver. Transferable skills can include safety training, mechanical abilities, customer service experience, and software capabilities, for instance. Be prepared to position yourself as the best candidate for the job, regardless of your direct industry experience.

"It's tough to teach time management, troubleshooting, and safety skills; however, industry knowledge is something I can learn. I have begun to study the rail transport industry already and will have a firm grasp before my start date. If you have any suggestions on resources to gain further industry knowledge, I am happy to look into them."

"Even though I haven't worked in the rail transport industry, my ability to learn and adapt quickly at work makes me the perfect candidate to teach. I want to learn; in fact, I will take every opportunity I get in order to broaden my knowledge of pretty much anything because you never know when it might come in handy."

In this role with the Canadian National Railway Company, you will be responsible for the safe and efficient operation of trains and the movement of customer freight from one destination to another. How will you contribute to our reputation for safety.

"I read that Canadian National Railway Company abides by key principles which include Employee Development, Operational Safety, and Customer Excellence. I too am committed to opportunities for development and growth. I seek out an exciting career that is safe and rewarding for all. I plan to contribute by abiding by your policies, leading by example, and being an encouraging team member to my colleagues."

In the rail transport industry, nothing is valued more than safety and taking pride in the high standard you set for your work. Take some time on the Canadian National Railway Company website to learn about their mission statement and values. Next, explore your values, work ethic, and top skills. Discuss how your skills and characteristics would contribute to the goals of the Canadian National Railway Company, exhibiting you are a good fit for this role.

"Serving customers safely is the theme that I have read on your website and a goal that I plan to help you achieve every day that I am on the job. Your trains pass through small towns, big cities, and everywhere in-between, which is why a firm commitment to safety is of utmost importance. I will invest time in learning your equipment and infrastructure, getting to know my colleagues, and learning about the customers that you serve. Through this dedication to knowledge, I can contribute to your history of safety and customer service excellence."

"I would follow my track TOP and stay within my limits to make sure the customer's freight arrives on time and in a safe manner."

Explain to me the role of a freight conductor. What do you feel are the top 3 skills a freight conductor at the Canadian National Railway Company should possess?

"The primary purpose of a freight conductor is to oversee railroad movements, the safety of a train, and the movement of a train. Communicating with the rail traffic controllers, ensuring the train remains on schedule, supervising the train crew, and facilitating loading and unloading activities are significant parts of the job. Considering these tasks and duties, I believe that the three top skills a freight conductor should possess are time-management, problem-solving, and patience."

If you are applying for the role of train dispatcher with Canadian National Railway Company, it's essential that you have a clear understanding of your responsibilities and the expectations of this position. You may think that this question does not apply to you if you're interviewing for a different role. However, it's vital that you have an understanding of this critical position, regardless of where you will be working in the organization.

"From my understanding, a freight conductor will spend their day managing the movement and overall operation of a train. Responsibilities include making sure the train is on time, switches are smooth, and that loading or unloading activities happen safely and efficiently. If I were hiring a freight conductor, I would look for someone who stays cool under pressure, puts safety first, and can lead a team with authority."

"The role of a freight conductor is to make sure the train is marshaled in the right order that all cars are safe to be moved/traveled and to communicate with the engineer what the signals are."

Explain to me the responsibilities of a train dispatcher. What is the most critical component of a dispatch position?

"Train dispatchers have a diverse role which includes making sure that trains are arriving safely and efficiently. I believe that safety is the main priority for a train dispatcher as they communicate with the train drivers and conductors on every movement of the train. For these reasons, I think that a train dispatcher should have a keen eye for detail, be highly organized, and able to see potential issues before they happen."

If you are applying for the position of train dispatcher with the Canadian National Railway Company, it's essential that you attain a precise understanding of your duties and the expectations of this position. You may feel this question doesn't relate to you if you're contending for another position. However, it's important to have an idea of this vital position as well, regardless of where you'll be performing in the company.

"From the research I have done, I understand the responsibilities of the train dispatcher to be around team communication, compliance of every train and load, and to be on top of scheduled trains, destinations, times of arrivals and departures. This level of responsibility means that a train conductor should be able to coordinate multiple moving parts, be resistant to stress, and be able to be critically minded."

"Safety is, by far, the essential part. Making sure customers freight is delivered on time, employees are home to their families, and communities are not affected by any decisions that are made by me."

"The train master's job is to make sure trains are where they need to be and that he has full control of all trains in his area."

Working in rail transport can be stressful due to high-stakes safety issues and a lot of moving parts. What advice would you give to a colleague who seems to be cracking under pressure?

"I completely understand the pressure that comes with managing high-stakes safety and delivery issues in the workplace. If a teammate were becoming visibly stressed, I would recommend that they take a minute to gather themselves. It is surprising how many people are stress-wired in the workplace without realizing all they need is a quick breather. Sometimes a change of pace can fix so many feelings of stress and overwhelm."

It's one skill to be able to handle yourself professionally under stress, but it's another skill to be able to help your colleagues who are feeling pressure in the workplace. Acknowledging that the rail transport industry can be stressful, affirm you can handle it. If you come from the same industry, explain you're comfortable with the recurring pressures in this industry. If you are new to the rail transport industry, then mention everyday stressors that you face in your current job. Lastly, share with the interviewer what you would say or do to help a coworker cope with that stress.

"If a colleague were showing signs of poor stress management, I would tell them that talking it out is very helpful. If there is an issue bothering you in the workplace, it's wise to bring it up to a manager right away rather than letting feelings fester. I come from a high stakes military environment, so I am confident that I will flawlessly transition these stress-management capabilities to the rail transport industry."

"I would give them some of my tools for handling stress: take a step back, look at the facts or your task at hand, maybe have a drink of water, and then recenter on the one task instead of worrying about the next 10 tasks. Tackling one task at a time and patience helps to ease stress."

Do you have experience collaborating with dispatchers, yardmasters, engineers and other train crew?

"I have worked in rail transport for the past eight years, collaborating with a variety of job functions every day. On a regular day, I speak with dispatch, the train crew, and our engineers multiple times per day. I am a strong communicator, both verbally and written. One of my strengths is in my documentation and reporting skills."

Cross-functional communication is one of the keys to a successful day at the Canadian National Railway Company. Share your background in collaborating with other departments and job functions such as dispatch, yard crew, locomotive engineers, and general train crew. If you're new to the industry, or to your career, with limited cross-functional experience, you can try focusing your feedback on any volunteer work, or experience from your post-secondary education.

"The bulk of my collaborative work comes from a couple of large group projects while obtaining my certificate in locomotive engineering. I also completed my internship at ABC Railroad, which allowed me to learn how engineers collaborate with other departments such as dispatch and crew. I look forward to furthering my exposure to cross-functional collaboration when I join Canadian National Railway Company."

"I do not, but I do have experience dispatching and dealing with employees in the field (site foreman, truck drivers, loading operators) to make sure operations were done safely and efficiently."

Describe your overall experience working around and operating heavy equipment.

"I have a great deal of experience with equipment for railway work. Some of the heavy equipment I have operated or repaired include (list the equipment you have experience in). For the past three years, I have been the go-to crew member for troubleshooting many of our heavy equipment failures. I am comfortable with anything that has an engine, and if I don't know what to do, I will research until I have the answers."

When you answer this question, make your answer more conversational in tone by discussing any training you received, troubleshooting you've performed, and any areas of expertise you've earned. If you have little to no experience working around or operating heavy equipment, that is okay! Canadian National Railway Company is willing to train the right person. Be sure to express your eagerness to learn. You could offer to take some coursework or training before your hire date, which will strengthen your knowledge before you start your new job.

"Heavy equipment is new to me; however, I am tech savvy, and confident in my ability to learn to troubleshoot the most common pieces of equipment used at Canadian National Railway Company."

"I have extensive experience working around heavy machinery. My family business has been around since the mid-'70s. I learned how to drive a front end loader before a car. Most recently, at IWG, I was responsible for 15 pieces of heavy equipment and trucks."

"Heavy equipment will be a new skill to learn for me. I have worked with many different types of machinery to complete jobs but having the opportunity to learn and broaden my experience in heavy machinery was my main interest in applying for this position. I would eventually like to operate the crane and any other equipment you are willing to teach me."

"I am very experienced working with and around heavy equipment on the railway I have operated speed swing, spiker, despiker, snow fighter, excavator, loader, tie crane. I am a very good and safe operator."

How do you track multiple scheduled trains, destinations, times of arrivals, and departures?

"I maintain familiarity with scheduled trains, destinations, arrivals, and departures by fully briefing myself on my day before I even begin. Then, I revisit expectations regularly throughout the day. My current company also uses a robust data management system where I can see the movement of my trains in real time; allowing me to troubleshoot issues before they happen."

Being able to remain on schedule, track arrivals and destinations, and monitor all the moving parts is a critical part of your role at the Canadian National Railway Company. Flawless execution requires familiarity with all the moving parts and priorities of the job. The interviewer is looking for assurances that you fully comprehend the gravity of the importance that comes with these responsibilities. If you already work within these parameters, be sure to share that fact with the interviewer. Talk about how you keep organized, ensuring a job well done.

"I plan to maintain familiarity with scheduled trains, destinations, arrival times, and departures by fully utilizing the programs and systems put in place by Canadian National Railway Company. I am tech savvy and know that by learning your systems very early on, I will be that much more effective in my job."

"Organizational skills are key. You need to know these like the back of your hand, but you also need to be able to keep a reference to double or triple check."

"I review my daily workload to plan my day to keep on schedule."

Do you have experience working with trains containing hazardous material or restricted shipments?

"In my current role we move dangerous shipments regularly. Before joining the rail transport industry, I worked in road transportation where we moved trucks of gasoline and highly flammable goods. I am TDG (Transportation of Dangerous Goods) certified and have had zero accidents throughout my career."

Canadian National Railway Company regularly transports hazardous materials, such as gasoline, chemicals, and flammable materials. The interviewer wants to better understand your level of experience concerning transporting highly sensitive materials. Discuss the breadth of your expertise providing details such as what you transported and how often. Highlight your success and safety record. If you have little to no experience working with shipments which are restricted or hazardous, affirm you are safety conscious and confident in your abilities working in a potentially dangerous work environment.

"I recently obtained my TDG certification and am ready for further safety training when it comes to hazardous or restricted shipments."

"I do not, but I have a strong attention to detail and realize that these shipments need to be transported in a safe manner and would feel comfortable being responsible with moving these loads across the county."

"Yes, I would shunt hazardous cars around in the mill yard."

Canadian National Railway Company values problem-solving and troubleshooting skills. Tell me about a time you solved a significant issue in the workplace.

"Recently, it was clear that our operational and field staff felt taken for granted and disregarded by the corporate office. Not only did they feel devalued due to budget cuts and layoffs, but morale was also low from some issues surrounding our union's collective agreements and recent changes. Rather than just let these feelings fester, I decided to listen to the ops staff and then bridge the gap with corporate and the union. By sitting down and having a conversation, and laying out a more effective way of delegating work, promoting those who worked hard, and helping our operational and field staff to feel more job security; everyone walked out feeling better about the job, situation, and their coworkers."

The interviewer wants assurances that you're capable of problem-solving, and emotional maturity, while working in a high-pressure or high-stakes environment. Problem-solving and troubleshooting are fundamental requirements in the rail transport industry. Volunteer when you solved a high-stakes issue at work, and the steps you took to follow it through to a positive outcome.

"I problem solve quite often at work, primarily with customer resolution. Just yesterday, I worked with a transport customer who was unhappy with a significant delay in their shipment. Through patient communication, I was able to resolve the complaint and create another returning customer."

"I've been on a project where many trades were working in the same area, with minimal communication between them all. We had seven trucks scheduled to haul material to a site, a couple of hours into the haul we were notified that a paving crew needed to shut down the road. I was able to talk with the site superintendent, my customer, and my employees to come up with a safe alternative route on-site and still maintain my customer's needs for material for that day."

In the rail transport industry, reaction time is everything. How often do you create alternative scenarios to help you adjust to potential change?

"Any transport job can be unpredictable and requires a great amount of adaptability. Recently we had a huge recall of a hazardous product that we were transporting. Our customer was trying to stop the shipment; however, we were unable to turn the shipment around as we had other clients who needed their delivery on time. We made plans with the client for a shipment return, which changed my work schedule significantly; however, that's to be expected in this industry. I always plan for schedule changes."

In the rail transport industry, any situation can change on a dime. Your interviewer wants to know how adaptable you are to changing priorities, and that you are resourceful and can switch to or innovate a 'Plan B'. Discuss your ability and experience level in this regard. It's vital for the interviewer to know that you can adapt any plan whenever the need arises.

"Nothing is guaranteed to go smoothly in the rail transport industry; that is one thing I know for sure. I always create 'what-ifs' because I know that plans change quickly, especially where there are multiple decision-makers and safety variables between myself and the delivery. Plan B is always ready to go."

"While dispatching, I am continually monitoring our orders and our delivery trucks. Often I would get customer calls trying to sneak in a load somewhere. I had to be ready to adapt and find a truck to make sure all of our customers were served."

"It's always helpful to be mindful of potential issues that could go wrong so you can think ahead of time of a plan in case that does happen. If you aren't sure of what you would do in a specific situation just ask because if it doesn't happen today, it might happen another day. Always look to be learning and always be aware."

How familiar are you with the FRA (Federal Railroad Administration) and the part they play with Canadian National Railway Company daily operations?

"The FRA is one of around 10 US-based agencies responsible for the regulation of freight and transportation by rail. I believe that as a (insert your job description) the FRA will have a significant impact on the safety practices of my job in areas such as hazardous materials, operating practices, and train control."

The Department of Transportation Act of 1966 conceptualized the Federal Railroad Administration (FRA). Essentially, the FRA's primary mission is to enable the safe and efficient movement of people and goods by rail. If the Canadian National Railway Company hires you, you'll need to be familiar with the FRA and how to comply with their regulations, as they relate to your specific job title. Briefly describe what you know the FRA to be, and how they'll affect your daily work operations.

"The Federal Railroad Administration is actively involved in limiting safety risks in the rail transport industry; impacting, I believe, every aspect of my job as a (insert your job description). The FRA's focus includes hazard identification, and risk analysis, which greatly reduces rail accidents and the consequences of hazardous events should they occur."

"The FRA ensures that the railway and the people working on the railway are safe and things move efficiently. The FRA impacts every aspect of the railway and my job as a train conductor."

Describe when you tried an untested approach to handling a problem.

"In college I wanted to take a course from a professor I admired, but the class was full. So I read through all the books the professor had written, and approached them, asking them questions about their work. They saw through what I was doing and said they admired my effort and tenacity. They challenged me to read through some very heavy reading material and said they'd test me on what I learned by week's end. I accepted the challenge. There was too much material to cover without causing my other studies to suffer. So I approached the reading material in a manner that would benefit my current studies. If I finished early enough, I'd read on. I didn't get through all the material. At the end of the week, I thanked them for the opportunity. They asked me how much material I covered and I told them. They asked me why I approached the workload as I did, and I explained. They were impressed and said the true test was my approach to my work, and I was accepted into the class."

This question seeks to offer insights into one's makeup and determine if you are a good fit for this role while revealing any potential red flags. Sometimes one's experience level allows for taking calculated risks. Taking compulsive or uninformed risks based on instinct or a gut feeling can turn costly for an individual, a family, or a company, especially when safety is of concern. Detail the situation, what inspired you to take the informed or educated approach you took, and how you achieved a positive outcome. Avoid providing examples where you went outside of the chain of command, or the approach you took resulted in failure or presented you as a liability.

Walk me through your experience supervising crews and facilitating schedules or loading and unloading duties.

"I have four years' experience as a freight conductor, leading teams of up to sixteen people at one time; primarily train crew. I have a vast amount of experience communicating with dispatch, ensuring that all loads comply with federal regulations and that schedules are aligned."

The interviewer would like to gain an understanding of your leadership activities. If you have leadership roles listed on your resume, bring this experience to life for the interviewer by discussing how many people you led, what their job titles were, and the volume of work you needed to facilitate. If you have little to no experience supervising crews or with scheduling, think of other occasions you jumped into a leadership role unprompted. Reveal you're a natural leader and someone who can rise to the occasion.

"Being new to my career, the leadership experience that I have is informal and mainly during times when my supervisor is unavailable, or I need to help a new employee learn something new. I think that I am a natural leader because I quickly see where there is a need and where a potential issue could arise. I am proactive and have a keen eye for detail."

"I lead by example and make sure that everyone is being safe and performs their duties so they can go home safe at night."

At the Canadian National Railway Company, we do everything as a team. Have you ever had difficulty working in a team environment?

"I have no difficulty in team-based environments. That is where I thrive, as a highly collaborative crew member. I can work well on my own as well, but I do prefer the variety and excitement that comes with teamwork."

Canadian National Railway Company and its employees rely on great teamwork and exceptional communication to make every day efficient and safe. Explain to the interviewer that you can work well within a team environment. If you've experienced challenges in the past, you can discuss these challenges; however, it's essential that you mention the positive outcome.

"I have never encountered difficulty working in a team environment. I have been lucky enough to work with an amazing crew for the past year, and look forward to even greater collaborative experiences here at Canadian National Railway Company."

"I am a very team focused person. I feel I do my best work in a team environment. Sometime people may not agree with each other, but I do my best to assess the situation and come to an agreed-upon solution to move forward."

"I thrive in team environments; I like group mentalities and having everyone functioning as a unit to complete a task efficiently and safely."

"I have not ever had difficulty working as a team. I am very easy to get along with."

Canadian National Railway Company Interview Questions

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1. Working for the Canadian National Railway Company can be physically demanding. Are you able to lift 50-85 pounds, work in confined or enclosed spaces, and spend much of your day bending, kneeling, and climbing?
2. The Canadian National Railway Company needs reliable team members who can adhere to our schedules. How many days were you unexpectedly absent from work last year?
3. Do you have experience working on an on-call basis? Are you willing and able to comply with an on-call schedule?
4. Talk to me about your most recent performance evaluation. Name one area where you exceeded expectations and one growth opportunity.
5. Stress is an every-day presence in the rail transport industry. How do you manage in the most stressful situations?
6. Do you have any concerns about this role, or working for Canadian National Railway Company?
7. Which aspect of working within the rail transport industry is most exciting for you?
8. How honest are you, on a scale of 1-10?
9. Canadian National Railway Company values team synergy. Tell me about the type of people you enjoy working with.
10. Federal regulations require the Canadian National Railway Company to conduct a series of background checks as well as random testing for drugs and alcohol. Are you able to meet these requirements?
11. Canadian National Railway Company employees are always busy with critical tasks. Talk to me about what hard work looks like to you.
12. Name for me some specific characteristics that make you a functional problem solver.
13. Canadian National Railway Company aims to offer competitive wages and desirable employee perks. Besides pay, what’s the most critical factor when considering a job offer?
14. How do you balance life and work?
15. How do you like to spend your spare time?
16. If I were to have a conversation about you with your previous employer, what would they say?
17. This role with the Canadian National Railway Company requires union membership. How do you feel about being part of a unionized environment?
18. Why should we hire you?
19. Successful communication between departments is key to success at the Canadian National Railway Company. How do you encourage healthy communication in the workplace?
20. Have you ever been terminated from a position?
21. Your background is not in rail transport. Tell me what skills and characteristics qualify you for this position, regardless of your lack of industry experience.
22. In this role with the Canadian National Railway Company, you will be responsible for the safe and efficient operation of trains and the movement of customer freight from one destination to another. How will you contribute to our reputation for safety.
23. Explain to me the role of a freight conductor. What do you feel are the top 3 skills a freight conductor at the Canadian National Railway Company should possess?
24. Explain to me the responsibilities of a train dispatcher. What is the most critical component of a dispatch position?
25. Working in rail transport can be stressful due to high-stakes safety issues and a lot of moving parts. What advice would you give to a colleague who seems to be cracking under pressure?
26. Do you have experience collaborating with dispatchers, yardmasters, engineers and other train crew?
27. Describe your overall experience working around and operating heavy equipment.
28. How do you track multiple scheduled trains, destinations, times of arrivals, and departures?
29. Do you have experience working with trains containing hazardous material or restricted shipments?
30. Canadian National Railway Company values problem-solving and troubleshooting skills. Tell me about a time you solved a significant issue in the workplace.
31. In the rail transport industry, reaction time is everything. How often do you create alternative scenarios to help you adjust to potential change?
32. How familiar are you with the FRA (Federal Railroad Administration) and the part they play with Canadian National Railway Company daily operations?
33. Describe when you tried an untested approach to handling a problem.
34. Walk me through your experience supervising crews and facilitating schedules or loading and unloading duties.
35. At the Canadian National Railway Company, we do everything as a team. Have you ever had difficulty working in a team environment?

Canadian National Railway Company Interview Questions

1. Working for the Canadian National Railway Company can be physically demanding. Are you able to lift 50-85 pounds, work in confined or enclosed spaces, and spend much of your day bending, kneeling, and climbing?

2. The Canadian National Railway Company needs reliable team members who can adhere to our schedules. How many days were you unexpectedly absent from work last year?

3. Do you have experience working on an on-call basis? Are you willing and able to comply with an on-call schedule?

4. Talk to me about your most recent performance evaluation. Name one area where you exceeded expectations and one growth opportunity.

5. Stress is an every-day presence in the rail transport industry. How do you manage in the most stressful situations?

6. Do you have any concerns about this role, or working for Canadian National Railway Company?

7. Which aspect of working within the rail transport industry is most exciting for you?

8. How honest are you, on a scale of 1-10?

9. Canadian National Railway Company values team synergy. Tell me about the type of people you enjoy working with.

10. Federal regulations require the Canadian National Railway Company to conduct a series of background checks as well as random testing for drugs and alcohol. Are you able to meet these requirements?

11. Canadian National Railway Company employees are always busy with critical tasks. Talk to me about what hard work looks like to you.

12. Name for me some specific characteristics that make you a functional problem solver.

13. Canadian National Railway Company aims to offer competitive wages and desirable employee perks. Besides pay, what’s the most critical factor when considering a job offer?

14. How do you balance life and work?

15. How do you like to spend your spare time?

16. If I were to have a conversation about you with your previous employer, what would they say?

17. This role with the Canadian National Railway Company requires union membership. How do you feel about being part of a unionized environment?

18. Why should we hire you?

19. Successful communication between departments is key to success at the Canadian National Railway Company. How do you encourage healthy communication in the workplace?

20. Have you ever been terminated from a position?

21. Your background is not in rail transport. Tell me what skills and characteristics qualify you for this position, regardless of your lack of industry experience.

22. In this role with the Canadian National Railway Company, you will be responsible for the safe and efficient operation of trains and the movement of customer freight from one destination to another. How will you contribute to our reputation for safety.

23. Explain to me the role of a freight conductor. What do you feel are the top 3 skills a freight conductor at the Canadian National Railway Company should possess?

24. Explain to me the responsibilities of a train dispatcher. What is the most critical component of a dispatch position?

25. Working in rail transport can be stressful due to high-stakes safety issues and a lot of moving parts. What advice would you give to a colleague who seems to be cracking under pressure?

26. Do you have experience collaborating with dispatchers, yardmasters, engineers and other train crew?

27. Describe your overall experience working around and operating heavy equipment.

28. How do you track multiple scheduled trains, destinations, times of arrivals, and departures?

29. Do you have experience working with trains containing hazardous material or restricted shipments?

30. Canadian National Railway Company values problem-solving and troubleshooting skills. Tell me about a time you solved a significant issue in the workplace.

31. In the rail transport industry, reaction time is everything. How often do you create alternative scenarios to help you adjust to potential change?

32. How familiar are you with the FRA (Federal Railroad Administration) and the part they play with Canadian National Railway Company daily operations?

33. Describe when you tried an untested approach to handling a problem.

34. Walk me through your experience supervising crews and facilitating schedules or loading and unloading duties.

35. At the Canadian National Railway Company, we do everything as a team. Have you ever had difficulty working in a team environment?