British Airways Flight Attendant Mock Interview
Prepare for 30 British Airways cabin crew interview questions covering service excellence, safety scenarios, and brand values.
Question 11 of 30
Have you ever been on a team where someone was not pulling their own weight? How did you handle that situation?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
It is the reality in any workplace that some people will be overachievers and others will just scrape by with the bare minimum on the job. Share with the interviewer how you feel when others do not pull their weight in the workplace and how you handle those people on the job. Answering this question in a way that shows you take a positive yet direct approach will show your interviewer that you will bring a great attitude to the British Airways team.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"I have a current colleague who lacks keeping up with the rest of the team, mainly due to the fact that they are often handling personal phone calls and other things on the job. When I see this happening, I don't hesitate to talk to her to let her know that we are all relying on her. By talking directly to her, she ends her call and joins the rest of us quickly. I am a very direct person who can influence my team in a very positive manner and would love to bring this attitude to the British Airways team."
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"Almost everything I do in my current flight attendant position is done in a team setting. It is critical that everyone pull their own weight. We're pushing and pulling heavy food and beverage carts, so this is quite literal at times.
Everyone has a bad day every now and again, so my go-to approach is to ask my coworker if there's anything I can do to help if I notice them struggling. Offering a kind ear and stepping in to help usually turns things around quickly, and it also fosters an environment where we all lean on each other as needed."
Anonymous Answer
While I working. I came across a colleague who was really slow and not picking up the pace at their job. This made my job harder because I would have to wait a while until they were finished packing the order which affected my timing score. So I approached him while he was on break and explained that he needs to pick up the pace and know that it’s not just him working. There are others.
Jaymie's Feedback
It can certainly be frustrating when a team member's pace impacts your work. Your approach was direct, and while that can be the best approach at times, interviewers will favor responses where you demonstrate empathy, compassion, teamwork, collaboration, and communication. Perhaps you asked the coworkers where they were having struggles and coached them on a better way to perform a task. This would be a good example of demonstrating your genuine concern and desire to help a team member improve and showing you can actively listen to problem-solve.
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