British Airways Flight Attendant Mock Interview
Prepare for 30 British Airways cabin crew interview questions covering service excellence, safety scenarios, and brand values.
Question 2 of 30
Talk about a difficult person you've worked with in the past. What made them difficult? How did you successfully interact with this person?
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"In my current job, I work with a person who brings a negative attitude to work every day. While he is very productive, his attitude towards me and others we work with can make things difficult on some days. I have learned not to take things personally with his attitude and try to kill him with kindness. Now that we've worked together for a few years, we can actually have some laughs with him when his attitude is even further out of line, and he tends to tone it back after that. I am confident that my ability to respond with positivity in the face of a negative attitude will add value to the team here at British Airways."
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"My current manager has a tendency to micromanage her team. I realize that is a necessary approach at times, but I am very trustworthy and perform my work with excellence to the best of my ability every day on the job. I did not take it personally and my approach to success was to demonstrate over time that I not only handle the work assigned to me properly. I also showed that I proactively seek opportunities to improve things and avoid problems along the way. Eventually, she learned that I could be trusted to come to her when I need guidance and she has adjusted her approach to working with me.
I feel that keeping your head down and doing your best work possible goes a long way with almost any person who behaves in a difficult manner. I feel confident a similar approach would have a positive effect in any difficult situations I may encounter when working for British Airways."
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Questions like this can often feel like a trap, but they can also be an opportunity to let your best qualities shine in an interview. Here are a few key tips to remember when discussing conflict/difficult people in an interview:
- Focus on the behaviors, and not the person
- Demonstrate your ability to empathize, or understand where the other person was coming from
- Show that you maintained your ability to do your best work regardless of the conflict
- Bring your response full circle by tying your actions directly to the value a similar approach would have at British Airways if hired
Keep in mind that British Airways cabin crew interviews often include role-playing sessions. In addition to preparing for this question, it can be helpful to take time to think about ways you would handle a difficult coworker or passenger situation during a stressful flight.
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