British Airways Flight Attendant Mock Interview
Prepare for 30 British Airways cabin crew interview questions covering service excellence, safety scenarios, and brand values.
Question 10 of 30
Give me an example of a time that you went above and beyond the call of duty at work.
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
British Airways will give favor to the candidate they interview who brings a great attitude, often choosing them even if they aren't the most qualified. Assure your interviewer that you are willing to go above and beyond your regular duties each day in order to benefit British Airways and their passengers.
Consider working any of the following words or phrases British Airways uses to describe their culture. This will show that your example of how you excelled in the workplace aligns with their values:
- Courageous, brave, safe, secure
- Originality, inventive, resourceful, innovative, curious, thrive on change
- Trust, do the right thing, how we care
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I was raised to believe that you always deliver more than you are asked to do. I am always willing to go the extra mile for the good of my company. Last week I was asked to work a double shift because a co-worker called in sick. I did so without complaining because I know it shows I care and it is a natural part of doing what is right."
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I worked a flight last week and there were two unrelated unaccompanied minors. Sometimes people forget that teenagers can be as scared as little children, and I wanted to make sure I did everything possible to help them feel safe and cared for until they could be reunited with their families. It was a full flight and it took some negotiating with two adult passengers, but I was able to rearrange the seating assignments to allow the two children to sit together. They seemed relieved to be 'alone together' and talked throughout the flight. They thanked me when they exited the aircraft and I let them know that it was my pleasure to do anything I could to help them have a good experience."
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