Give me an example of a time that you went above and beyond the call of duty at work.

"I was raised to believe that you always deliver more than you are asked to do. I am always willing to go the extra mile for the good of my company. Last week I was asked to work a double shift because a co-worker called in sick. I did so without complaining because I know it shows I care and it is a natural part of doing what is right."

"I worked a flight last week and there were two unrelated unaccompanied minors. Sometimes people forget that teenagers can be as scared as little children, and I wanted to make sure I did everything possible to help them feel safe and cared for until they could be reunited with their families. It was a full flight and it took some negotiating with two adult passengers, but I was able to rearrange the seating assignments to allow the two children to sit together. They seemed relieved to be 'alone together' and talked throughout the flight. They thanked me when they exited the aircraft and I let them know that it was my pleasure to do anything I could to help them have a good experience."