Booking.com Mock Interview
Practice 30 Booking.com interview questions covering customer experience, data-driven decisions, and global collaboration.
Question 17 of 30
What do you believe to be the most common travel grievance among your customers?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer is looking for a pattern when it comes to your customer service and any complaints or issues that you may be coming across. When you mention your customer grievances, you will want to stick to examples that you were able to repair. We all need to learn and grow in our jobs; however, you will want to avoid an example that may seem like you are not capable of doing a great job in a customer service environment.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I were to analyze common travel grievances, I would say that the most common is the unexpected fees that come along with travel. I try my best to prepare my clients for those additional fees; however, they do add up and are sometimes a bit shocking."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I believe the most common travel grievance that I hear lately is the lack of safe places to travel. The world is different than it once was and we cannot travel as freely to some areas of the world. I have a list of the safest places to go, and provide that to my clients who inquire."
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