Booking.com Mock Interview
Practice 30 Booking.com interview questions covering customer experience, data-driven decisions, and global collaboration.
Question 5 of 30
How do you build rapport with your clients?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
When it comes to the travel industry, a lot of your business may come from repeat clients that know you and trust you. You may also have a solid customer base from your referral network. The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with your clients, you will be more successful in your role with Booking.com Limited, and more likely to stay long-term.
Some ways that you can build rapport with your clients include:
- Do what you say that you will
- Ask them questions about themselves
- Use the same jargon and travel terms they use
- Set clear expectations, on both sides, from the start
- Remember their names
- Show your extensive knowledge base
- Always be presentable in looks and actions
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"To build client rapport, I ensure always to do what I say that I will. My clients need to be able to rely on me, and feel 100% confident that I will deliver over and above their expectations at all times."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am a naturally curious person which means that I often build a rapport with my clients by asking them questions about themselves. I like to know about their business, their favorite activities and hobbies, family, and upcoming important dates. Most people enjoy talking about themselves, so this approach is usually a very successful one. It helps me to build a connection while also upselling based on our latest travel offerings."
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