Active listening is important to our team culture at Binance. Talk about a time your listening skills helped you solve a problem.

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Community Answers

The interviewer wants to understand how you will operate in a team and interact with your clients and coworkers. Provide evidence that your listening skills are on-point and will be valuable to Binance when they choose to hire you.

This question is particularly relevant if you will be serving in a client-facing or team-lead position. Active listening is key to maintaining successful, long-term relationships, and Binance knows that active listening is a valuable yet challenging skill that takes time and effort to develop. When responding, give an example that demonstrates how you avoid miscommunication and how you approach giving your full attention to others.

"My boss recently asked me to manage a client-facing project that involved various tasks I had never done before. After they communicated the main responsibilities I would be taking on, I ensured full understanding by asking straightforward questions. My questions included, 'So what you're asking is...?,' 'Do you mean that you need me to...?,' and 'What do you think about the (X) approach?' When navigating new territory, I find it helpful to include active clarifying questions in my listening approach. I jumped on the project right away, and my boss was impressed with the solutions I designed."

"Last year, I worked with a client who was extremely difficult to please. She was worried about her company's marketing efforts, and previous colleagues on my team were unsuccessful in satisfying her. I set up a few one-on-one meetings with her, where I learned that she did not feel like she was being heard in project meetings. Thus, I made it my primary goal to engage in active listening and carefully address her concerns. Ultimately, we developed a great working relationship, and her satisfaction increased drastically over a few weeks."

Anonymous Answer

"I once was a supply chain manager for a payment terminal company and had a customer not happy about the quality of the product, which was a payment terminal. It was an issue with the HW-related aspect of the product and I organized face to face meeting with a customer, with all stakeholders involved. I quickly identified where and at which points the customer wasn't happy about the products, and spoke to each internal stakeholder for how we can improve the product quality. And we came up with a solution during that meeting and managed to deliver the product which meets the customer's expectations."

Jaymie's Feedback

Great! You demonstrated your ability to be open-minded and to actively listen to better understand the customer's complaints and concerns. You worked collaboratively to find a solution that was favorable for both parties.