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Avis Budget Group Interview
Questions

32 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Consumer Services    

Question 1 of 32

Tell me about a time when you had to troubleshoot to solve a problem.

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Answer Examples

1.

Tell me about a time when you had to troubleshoot to solve a problem.

Troubleshooting is like reverse engineering - it takes skill, effort and patience. You have to understand the problem in order to know how to work backwards from it to find a solution.

Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.

Rachelle's Answer #1

"Last week, while operating the till, I was receiving a repeated error. I entered in a few different codes but that didn't solve the issue. I then did a hard reset, removing all power sources. Then, I referred to the online manual for additional suggestions. It took a little time and patience but I was able to resolve the issue without calling a technician."

Rachelle's Answer #2

"We do not have an IT department in my current office so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT related forums are often my best friend!"

Anonymous Answer

"I have to troubleshoot a problem when an audit I am doing fails and I get a low rate of reconciliation once I run it in a new month. I have to make comparisons of data to see what is different between the two sets and what lowered my match rate. Making improvements is one of the more enjoyable parts of my position."

Rachelle's Answer

Excellent response. Nice and detailed.

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2.

Do you fully understand what we do at Avis Budget Group?

Questions such as these are why it is very important that you research Avis Budget Group, Inc. before your interview. Dive deep into what they do, who their competitors are, who their clients are, and the positive impact their services and products have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

Rachelle's Answer #1

"From my understanding, the primary service offered by Avis Budget Group, Inc. is XYZ. Your primary customer base is A, B, C. Without your services, most consumers would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"

Rachelle's Answer #2

"I have conducted a great deal of research before coming here today. I understand quite a lot about Avis Budget Group, Inc. but would love to learn more from you today."

Anonymous Answer

"Avis Rent-a-Car offers car rental and ancillary services, such as PAI and CDW. It is a valuable service, because people may not have transportation available where they have traveled to, and the car they rent will be reliable, making sure they make it to their destinations in time."

Rachelle's Answer

Solid answer, with a lot of great detail. Nice!

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3.

If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?

Show your confidence to your interviewer by explaining your willingness to be part of the team and not being afraid to pick up the slack when needed, but make sure you don’t allow someone to take advantage of you.

Rachelle's Answer #1

"I will always choose to be a team player. If I had a co-worker call in sick, I would take over what I was capable of. The only time I would draw the line would be if I felt I was being taken advantage of. For example, if they were purposefully being inefficient and expecting me to pick up the slack. For the sake of the company, I am always willing to go above and beyond what is expected of me."

Rachelle's Answer #2

"I am always willing to do what it takes for my team to be successful. I have not yet needed to draw boundaries pertaining to this; however, I would likely draw the boundary if I felt that my willingness to help was being taken for granted."

Anonymous Answer

"I am a team player through and through. I understand that the "show must go on" and someday I might be in that same boat. I wouldn't grumble, but I also would not like to be taken for granted over the long haul."

Rachelle's Answer

Your response shows an excellent balance of being a team player but also not being a pushover by colleagues who drop the ball. Well done!

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4.

At Avis Budget Group we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

The interviewer would like to know if you are an engaged employee; offering suggestions and providing deeper thought when it comes to process improvement in the workplace. Give an example of a time when you made a suggestion for improvement in the workplace. It can be big or small! Did anything great come out of your suggestion?

Rachelle's Answer #1

"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over 2 years were significant and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace so I continue to keep my eyes out for opportunities for process improvements."

Rachelle's Answer #2

"The last time I made a suggestion for workplace improvement would have been during our last staff meeting. We have a very dated CRM system so I went ahead and researched a few newer and less costly options. I presented my findings in the meeting and the leaders are currently reviewing some options."

5.

We value accountability at Avis Budget Group. If a customer sent a formal complaint about an interaction with you, how would you respond?

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Avis Budget Group, Inc. customers with great care.

Rachelle's Answer #1

"I understand that Avis Budget Group, Inc. has put a lot of work into building these long term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Rachelle's Answer #2

"Some customers cannot be pleased but I do try my best to make every interaction a positive one. If a customer was unhappy with an interaction with me I would take full accountability and ask them, or my manager, how I could improve. Implementing that change would be the next step."

Anonymous Answer

"If true, I would own up to it and examine my motives and actions to see if there was something I could have done differently or better. I would look at the complaint as a learning opportunity. Also, if possible to contact the complainant, I would definitely issue an apology under every circumstance. Wronged or not, the most important thing is how the customer felt."

Rachelle's Answer

Very good response. Well done!

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6.

How do you feel about performance incentives?

Performance incentives can be very motivating. Talk to the interviewer about your feelings re: performance incentives.

Rachelle's Answer #1

"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

Rachelle's Answer #2

"I think performance incentives are important for driving people to get results. For me, personally, they give me some skin in the game and get my team engaged in making an impact towards the results."

Anonymous Answer

"I think performance incentives are very motivational to some employees. Being rewarded monetarily for exerting yourself over and above the norm is important to some, whereas others are intrinsically motivated. Rewards for success are nice for everyone. It is recognition as well as an incentive."

Rachelle's Answer

Not too bad; however, try to personalize it a bit by showing the interviewer how you feel about performance incentives for yourself, too. I have added a revision, below.

"Performance incentives are very motivational to some employees. Being rewarded monetarily is nice; although, I am more motivated through a blend of incentive and recognition."

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7.

What leadership qualities do you possess?

Some great qualities of a leader are:

- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future

These are just a few to get started!

Rachelle's Answer

"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"

Anonymous Answer

"I am someone people want to follow because of my general knowledge and willingness to help. I like to keep myself available for talks, provide recognition to employees, and hire the right people for the job in the first place. I try to communicate a "vision" of honesty and hard work and pride in that work."

Rachelle's Answer

Very well said. Great answer.

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8.

How can we motivate you on the job?

Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

Rachelle's Answer #1

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position we have a leader board and I do like that concept because it creates a healthy bit of personal competition in me as well."

Rachelle's Answer #2

"I am motivated by knowing something about the end consumer and being able to relate to them as a person. I like to know that my work is makin"

Anonymous Answer

"I am highly self-motivated and want to perform my best. Recognition may help to motivate me as well."

Rachelle's Answer

Good! If you can, try to mention how you like to be recognized. I have provided an example, below.

"I am highly self-motivated and want to perform my best. Verbal recognition from my boss or team helps to motivate me as well."

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9.

What was your biggest take-away from your post-secondary education?

What was the most significant thing that you learned from attending post-secondary studies? Tell the interviewer what you value most from this experience.

Rachelle's Answer #1

"My biggest take-away from post-secondary education was the level of discipline that I mastered while there. I could multi-task, focus, and think in a completely different way once I had graduated."

Rachelle's Answer #2

"My time in post-secondary studies "

10.

Avis Budget Group values philanthropy and community giving. How do you choose to give back to others?

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

Rachelle's Answer #2

"I agree that community giving is important. I have a regular commitment with our local animal shelter and I also act as a foster home for displaced animals, when the shelter is experiencing overflow. It's easy for me because I am an animal lover but it's also really rewarding to do something kind. Can you tell me more about the philanthropic efforts of Avis Budget Group, Inc.?"

Anonymous Answer

"I contribute to my church. Next weekend I will be going to help other parishioners clean the church. I also often do Shoebox gifts for disadvantaged children overseas at Christmastime."

Rachelle's Answer

This is all wonderful volunteer experience :)

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11.

Tell me about a time when you were unable to meet a project deadline. How did you react?

Nobody is perfect! The interviewer knows that there will be times when deadlines are not met, and projects go sideways. What they really want to know is - how do you react? Are you someone who will have a workplace temper tantrum or are you the type to keep plugging away, despite the perceived failure?

Perhaps you simply underestimated the depth of the project or maybe you faced a distraction at work. Whatever the situation was, discuss what you learned from the outcome. Show the interviewer that you do not have a defeatist mentality.

Rachelle's Answer #1

"Last month I missed a project deadline primarily because I underestimated the need for support staff on the project. Despite working overtime, I missed the deadline by 3 days. When I realized that the deadline would not be met, I called the client and apologized. I did take full accountability for the inconvenience and met the second deadline that I promised the client."

Rachelle's Answer #2

"We once fell behind in a project due to testing on a new service. I reacted by quickly rearranging schedules and identifying our earliest possible completion to inform our supervisors and customers."

12.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you are able to approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year there were many new methods and policies that came into place. I was able to learn many new approaches to our challenges in sales, and customer management. I quite enjoyed the process."

Rachelle's Answer #2

"I am always willing to learn new techniques and problem solving methods! In my most recent position I requested to attend a workshop at our local college that included dispute resolution and other customer service techniques. I learned a lot there and was able to implement my new approach almost immediately."

Anonymous Answer

"I realized the need for ACL training to perform audits at work and sought the necessary training to solve audit problems. I also realized the need to improve my leadership skills and applied for and obtained a leadership position at work. I also recognized a need to improve my public speaking skills and gave speeches in the "LIM" program and at Toastmasters."

Rachelle's Answer

These are fantastic examples of taking the reigns and making it happen. Very well done!

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13.

How many days were you absent from work last year?

A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

Rachelle's Answer #1

"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2 and those were accompanied by a note from my Doctor. Once I was late due to a terrible snow storm and I always try to be 10 minutes early for my shift."

Rachelle's Answer #2

"I cannot recall the exact number but I think it was around 3 days total. All absences were excused and with notice."

Anonymous Answer

"For vacation, approximately two weeks. For sick days, such as for appointments or illness, maybe four or five, not always for myself alone. I have a daughter. All absences were excused and with notice."

Rachelle's Answer

It's great that you mention always giving notice.

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14.

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills and they can include sales abilities, customer service experience, and software skills.

Rachelle's Answer #1

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

Rachelle's Answer #2

"Here is a list of other transferable skills:

- Ability to delegate
- Multiple languages
- Software experience
- Leadership
- Resear"

15.

At Avis Budget Group we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?

In the consumer services industry, your experience with clients may be widespread. Talk to the interviewer about the range of personalities you have been exposed to. Be sure to appear confident in your ability to handle a wide variety of personalities.

Rachelle's Answer #1

"The majority of my work experience is with a wide range of clients and personalities. Happy customers are always the easiest to deal with; however, I do have some training in conflict management. I am confident in my ability to successfully and professionally handle the range of customers that shop at Avis Budget Group, Inc.."

Rachelle's Answer #2

"In my current position I work with a large variety of personalities in the form of clients and co-workers. I believe that this diversity is what makes life interesting! Despite our personality differences, we all want the same things. These include being respected and feeling heard. I look forward to meeting your range of customers, and your team at Avis Budget Group, Inc.."

Anonymous Answer

"I have worked in various positions in customer service and as a lead. In both types of positions, I have dealt with many types of personalities having various degrees of frustration and anger with a customer service representative on the phone. I found I could be very good at defusing anger. Remembering when I worked for Avis in the past, I have had much experience dealing with all kinds of personalities."

Rachelle's Answer

The answer is a bit repetitive and almost sounds like you were the one showing various degrees of frustration and anger. I have reworded below, to help with clarity.

"I am well prepared to work with a variety of personalities. Working in customer service, and in a leadership position, I have worked around many types of personalities and people with various levels of patience. I am very good at diffusing people who have a short fuse."

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32 Avis Budget Group Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Tell me about a time when you had to troubleshoot to solve a problem.
  2. Do you fully understand what we do at Avis Budget Group?
  3. If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?
  4. At Avis Budget Group we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
  5. We value accountability at Avis Budget Group. If a customer sent a formal complaint about an interaction with you, how would you respond?
  6. How do you feel about performance incentives?
  7. What leadership qualities do you possess?
  8. How can we motivate you on the job?
  9. What was your biggest take-away from your post-secondary education?
  10. Avis Budget Group values philanthropy and community giving. How do you choose to give back to others?
  11. Tell me about a time when you were unable to meet a project deadline. How did you react?
  12. When have you shown a willingness to learn a new method or new approach to solving a problem?
  13. How many days were you absent from work last year?
  14. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  15. At Avis Budget Group we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?
  16. We have a huge range of products at Avis Budget Group. Have you ever used our products our services?
  17. At Avis Budget Group we have many local and online competitors. In your opinion, what make us stand out from the crowd?
  18. What do you foresee as the biggest challenge working for Avis Budget Group?
  19. Customer service is our priority at Avis Budget Group. What is your customer service philosophy?
  20. How do you like to be recognized for your accomplishments?
  21. What career path interests you the most in this company?
  22. Would you be willing to work over 40 hours a week?
  23. Rate your communication skills from 1-10 with proper examples backing your given rating.
  24. How often do you discuss work with your colleagues in order to think up new systems and styles of working?
  25. Tell me about yourself.
  26. Do you think honesty is always the best policy?
  27. Have you ever had to fire an employee? What were the reasons for their termination?
  28. Who is the smartest person you know? Explain your answer.
  29. If you had $50,000 to build your own business, what would you do?
  30. What do you think might be the greatest challenges faced in this job with Avis Budget Group? How will you overcome these challenges?
  31. How would you rate your performance in this interview so far?
  32. Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?
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