How to Answer: Why do you want to work for American Express?
Advice and answer examples written specifically for an American Express job interview.
16. Why do you want to work for American Express?
Why the Interviewer Asks This Question
The interviewer asks this question to ensure you have researched the company. Give a response that shows you have discovered unique qualities about American Express that makes you want to work for them. If you research employee reviews of the company, you will find many reasons employees enjoy working for American Express. It is also advised to review the company website and learn about its mission and vision statement, which can help you formulate your response.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
When responding to this question, focus on the unique qualities that make American Express stand out from its competitors. It might be that your values align with theirs, which is to deliver for their customers, do what's right, respect people, and win as a team. Or, you might agree with their vision to provide the world's best customer experience every day.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid giving a generic response or saying you want to work for American Express for the salary or benefits package. For example, a generic answer would be, "I want to work for American Express because it is a large company with good job security." When you respond in that manner, you are not specifying what makes American Express unique from other companies. If you answer that you want to work for their company because they pay better than others or provide better benefits, it tells the interviewer you are applying for the position for the wrong reasons.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I want to work for American Express because of its stellar reputation and commitment to their customers. I pride myself on providing exceptional customer service and hold the same values as American Express. I like that customers are mentioned in your mission and vision statements and that you are a customer-focused company. I also like that the employee retention rate is so high. Reading the company's employee reviews shows American Express values and take care of their employees."
Written by Krista Wenz on March 18th, 2022