Why do you want to work for American Express?

When responding to this question, focus on the unique qualities that make American Express stand out from its competitors. It might be that your values align with theirs, which is to deliver for their customers, do what's right, respect people, and win as a team. Or, you might agree with their vision to provide the world's best customer experience every day.

Avoid giving a generic response or saying you want to work for American Express for the salary or benefits package. For example, a generic answer would be, "I want to work for American Express because it is a large company with good job security." When you respond in that manner, you are not specifying what makes American Express unique from other companies. If you answer that you want to work for their company because they pay better than others or provide better benefits, it tells the interviewer you are applying for the position for the wrong reasons.

"I want to work for American Express because of its stellar reputation and commitment to their customers. I pride myself on providing exceptional customer service and hold the same values as American Express. I like that customers are mentioned in your mission and vision statements and that you are a customer-focused company. I also like that the employee retention rate is so high. Reading the company's employee reviews shows American Express values and take care of their employees."