Think about a time you exceeded expectations or when you shined on a performance review. Provide a specific example and discuss why in that situation you chose to do more and how.

"I believe that quality is a core requirement of achieving excellence. While in grad school, quality was a focus for me as I studied, researched, wrote, and defended my dissertation. I made sure that professionals wrote articles or publications I was reading, and referencing, and I verified all sources. I took pride in my writing, never plagiarizing, and always ensured that I proofread my submissions multiple times and asked other peers to proofread them. I will also bring that same level of commitment to quality to ADP."

"I currently oversee three accounts and I'm often the face of the company when it comes to client relationships. I ensure that I'm always on time for meetings and maintain consistency in meetings, making a point to never reschedule them unless there is an emergency. I maintain a professional appearance and conduct, never engaging in crude jokes or gossiping with clients. I strive to provide white glove service and am very attentive to my client's needs, keeping a goal for myself to respond to client's emails and calls the same day or within 24 hours at the latest."

"I pride myself on being a true business partner with client's and I focus on the value I can bring to the client. My area of focus in excellence is the ability to build and maintain strong relationships with those I work with. It's important that my team, my manager and clients trust me, and I foster this trust by being reliable, transparent, honest, open to feedback and responsive to outreach."