How to Answer: One of ADP's core values is "excellence in service." How do you demonstrate excellence in service in the workplace?
Advice and answer examples written specifically for an ADP job interview.
21. One of ADP's core values is "excellence in service." How do you demonstrate excellence in service in the workplace?
Why the Interviewer Asks This Question
ADP's survival depends on sales and customer/client satisfaction. This question gives you an opportunity to speak to your work ethic and commitment to the team and to customers and provides insight into whether you are someone who does the bare minimum or if you are willing to put forth some extra effort when called upon.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Think about a time you exceeded expectations or when you shined on a performance review. Provide a specific example and discuss why in that situation you chose to do more and how.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"I believe that quality is a core requirement of achieving excellence. While in grad school, quality was a focus for me as I studied, researched, wrote, and defended my dissertation. I made sure that professionals wrote articles or publications I was reading, and referencing, and I verified all sources. I took pride in my writing, never plagiarizing, and always ensured that I proofread my submissions multiple times and asked other peers to proofread them. I will also bring that same level of commitment to quality to ADP."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I currently oversee three accounts and I'm often the face of the company when it comes to client relationships. I ensure that I'm always on time for meetings and maintain consistency in meetings, making a point to never reschedule them unless there is an emergency. I maintain a professional appearance and conduct, never engaging in crude jokes or gossiping with clients. I strive to provide white glove service and am very attentive to my client's needs, keeping a goal for myself to respond to client's emails and calls the same day or within 24 hours at the latest."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I pride myself on being a true business partner with client's and I focus on the value I can bring to the client. My area of focus in excellence is the ability to build and maintain strong relationships with those I work with. It's important that my team, my manager and clients trust me, and I foster this trust by being reliable, transparent, honest, open to feedback and responsive to outreach."
Written by Jaymie Payne on November 13th, 2022
About the Author
When I started my career in business management, branding, and marketing, I mistakenly assumed hard work and integrity alone would get me noticed. Back then, I assumed the harder I worked, the faster I’d rise through the ranks. Yet, even in a meritocracy, this is rarely the case.
The goals of my peers competed with mine, and too often, they were better at getting noticed for their accomplishments. And, some of them were all too happy to watch me working harder, as they worked smarter, rising through the ranks faster than me. At one point, a boss of mine labeled me a stealth worker. They said they had no idea I was the one performing all that great work. If only I’d drawn more attention to what I was doing, maybe I would have gotten rewarded for it. So I learned most of my leadership skills the hard way, and the journey was long.
As a leader, my favorite part of the job came to be coaching others. I took pride in sharing the secrets to my eventual success, and offering my outside-of-the-box view of the role. Where other leaders were only in it for themselves, I was genuinely in it for the company and the team. So I taught those I mentored not only what they needed to do, and how to do the job right, but why each step was important. I spelled out how everything fit into the big picture and shared every trick of the trade that no one shared with me. Every single individual I mentored advanced far ahead of their peers, surpassing those who were only in it for themselves.
Another favorite part of the job was recruiting and building the perfect teams. For me, conducting an interview was an art form. I later volunteered my services at career fairs and trade schools, offering advice, from crafting the perfect CV and resume, to delivering a perfect interview, to negotiating a decent raise. Now I am a full-time writer, and left my management career behind me. Yet, I still love coaching others to succeed, and I love writing for mockquestions.com for this very reason.
Here’s what I said to a friend of mine whom I mentored a long time ago: “Every single thing you do, at every stage, can alter the perception others have of your professional worth. My goal is to make you look like an asset worth fighting for.”
Learn more about Kevin Downey