"Over ten years ago, the job that helped put me through college was working in a call center. From there, I got my rocky start in customer service. But that wasn't the quintessential experience, just the toughest. But customer service is tough if you don't understand its core. Experience is everything. If your customer had a positive, rewarding and repeatable experience, they'll return. So the customer service they came for, the experience, and the quality of the product, exceeded their expectations. Once you have those elements down, you've delivered great customer service."

This question aims to evaluate your customer service skills and the level of your experience. This will help them assess how well you'll fit into the culture of their brand.

Go deeper than giving a cut and dry answer to this question. After you offer the length of experience, detail what those years have taught you. Define what customer service means to you. Focus on the customer experience delivered through your interactions with your clientele and your team. Focus on culture, branding, and creating human connections. Exhibit positivity and an enthusiasm for working in a customer-centric environment.

"I have fourteen years of customer service experience. What I've learned is that people want to be a part of something. We live in a tribal world, and brands focus on identifiers to make customers feel as if they are a part of something bigger, delivering meaning. So it's crucial to remain true to the brand. As I see it, great customer service means customer loyalty. So the customer must feel welcome as opposed to alienated."