Medical Assistant Mock Interview

Practice 34 Medical Assistant interview questions covering clinical skills, patient care, and HIPAA compliance.

Question 18 of 34

If a patient were to tell you that he does not agree with a doctor's orders, how would you respond?

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Darby Faubion has been a Nurse and Allied Health Educator for over 20 years. She has clinical experience in several specialty areas, including pediatrics, medical-surgical, critical care, and hospice.

"If a patient were to tell me that she disagrees with a doctor's order, I would ask her what her concerns are and bring that information to my supervisor's attention. While the issue may be a lack of understanding on my patient's part, it is always best to have someone in authority be able to address concerns, especially in the event that the physician should be contacted and the order reviewed."

Ryan Brown

Ryan Brown created and launched MockQuestions in 2008.

An interviewer will often ask a question like this to see your response. It is OK to have an opinion. However, it is best to be very careful with how you respond to a patient's complaints. Feeding into a patient's feeling of negativity could cause a bigger problem to result. Remember, always listen to a patient's concerns, and then direct your thoughts/concerns to the appropriate person in a supervisory position. This type of question gives the interviewer a chance to see how you may handle a conflict.

Ryan Brown

Ryan Brown created and launched MockQuestions in 2008.

"Many times patients say that they don't agree with a doctor's orders because they do not understand the order. If a patient were to tell me that he has a concern about an order, I would ask what the concern is first, to make sure he has an understanding of what the order is and why the physician chose it. If I can explain an order/procedure to a patient in a way that he can understand it, I will. If I feel like the patient's concern is not based on lack of knowledge, but that he truly disagrees with an order, I will tell him that I am going to speak to my supervisor so that his concerns can be addressed."

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34Medical Assistant Interview Questions & Answers

1.What made you choose a career as a medical assistant?

2.What is your favorite thing about being a medical assistant?

3.How would you handle a situation with an angry patient?

4.What are some administrative skills you have that you think could be of benefit to you in this position?

5.Can you give me an example of how a medical assistant acts as a patient liaison?

6.Healthcare careers are among the top stress-related careers. What do you do to help manage stress on the job?

7.What are some clinical skills that you feel proficient performing that could be utilized in the medical assistant role at our facility?

8.Tell me about a time you experienced a significant change in your workplace and how you handled it.

9.Have you ever received negative feedback from a supervisor, and if so, how did you handle it?

10.What patient population do you think that those working in the healthcare field may find the most difficult to work with?

11.How would you handle a situation if a physician was rude to you in front of a patient?

12.Medical assistants often have to tend to nervous or frustrated family members, in addition to stressed patients. How do you approach offering support to your patient's loved ones?

13.Do you feel like you have strong problem-solving skills?

14.What are your long-term professional plans?

15.What makes you feel you will be a good fit for our organization?

16.Tell me about one of your favorite patients.

17.If you discovered that a coworker was violating a patient's privacy by discussing his information with someone outside of the care team, how would you respond?

18.If a patient were to tell you that he does not agree with a doctor's orders, how would you respond?

19.Can you give me an example of one of the most difficult things you've faced as a medical assistant, and how did you handle it?

20.Do you have experience working with electronic health records?

21.If you could give advice to someone who is considering a career as a medical assistant, what would you tell them?

22.Are you willing to work, nights, weekends, holidays, or overtime if needed?

23.Being a medical assistant often involves physical exertion, as patients may have to be transferred or lifted, or equipment moved. Are you capable of meeting the physical requirements of this job?