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Workers Compensation Claims Adjuster Interview
Questions

20 Questions and Answers by Rachelle Enns

Published May 21st, 2013 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 20
How do you prioritize your work?
***Note: We do not have professional answers for this career***
User Answers
1.
I check emails and voicemails first and then start from the most urgent claim which may have not been attended to which may be expiring soon to submit claims then I worked down from there.
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1.
How do you prioritize your work?
User-Submitted Answers
1.
I check emails and voicemails first and then start from the most urgent claim which may have not been attended to which may be expiring soon to submit claims then I worked down from there.
2.
Give me a time when you went above and beyond the requirements for a project.
User-Submitted Answers
1.
I worked 12 hours on Christmas day to finish a project and did not get paid.
2.
I cut out most of my personal time and worked from home and on weekends when requested to complete a case load of over 30 claims with in a 30 day period.
3.
I was asked to participate and help plan a customer meeting by my supervisor. As indicated in the reference I previously submitted to HR, my supervisor felt I went above and beyond the original intent of my involvement. I lined up the speakers, put together the material and helped lead a training session.
4.
When assisting a client trying to receive heap benefits, I contacted their broker to assist me with the necessary documentation needed to process their heap application.
5.
New system launch I had to learn everything from scratch at the same time train my employees had to work 12+ hour shifts for 7 or more days in a row too make sure my department was successful.
6.
When one of my clients needed immediate assistant, I continue to speak to the proper adjusters to handle the situation quickly as possible.
7.
Replaced wood paneling in a quickly manor.
8.
I encountered a customer who did not have sufficient insurance to cover her medical bills. I gave her alternative options to make payment arrangement the same time each month. The customer was satsified.
3.
How do you decide what gets top priority when scheduling your time?
User-Submitted Answers
1.
Anything that could potentially cost the client and company unnecessary expensives.
2.
If a client's survival needs are met such as shelter and food/income,
3.
I based it on what's the most important job to be done.
4.
I think each day, a person has to to look at any pertinent filings that need to be done and ideally these should be flagged in the diary system. On most days, a new claim will be assigned and these should be addressed in a timely fashion as well.
5.
The case that is coming up for evaluation first.
6.
Create a to do list according to importance and deadlines.
7.
Review my claims and prioritize this most important injuries.
8.
I review what is already on my schedule, rate the order of importance and deadlines.
9.
Prioritize based on deadlines vs. Importance.
4.
Why do want to work as a claims adjuster?
User-Submitted Answers
1.
With my customer service experience I feel I would be able to assist the client with any concerns and information they would need to properly apply for assistance.
2.
I enjoy help someone solve their problems.
3.
I enjoy the investigation, assessment and conclusion aspects of the claims. I also like the fact that at the end I have assisted my company and the individual with a final result.
5.
Why do you want a career as a Workers Compensation Claims Adjuster?
User-Submitted Answers
1.
I enjoy the investigation portion of claims mostly. Because I have found in my experience of you do a complete and detailed investigation up front when issues occur such as additional body part being added and medical treatment not related your in a better position to manage the issue communication with all parties involved.
2.
I love that it is challenging and that you rarely see the same scenarios, so you are constantly learning something new every claim.
3.
I have several years of experience as a workers compensation adjuster and I would like to expand my work experience in this area and obtain continuing education through training.
4.
I have always been in the customer service field, therefore I feel that I can be beneficial to the service.
5.
Why do you want a career as a Workers Compensation Claims Adjuster?
6.
A field I am familiar with which I enjoy working in.
7.
My ultimate goal of a Businesess Analyst, I needed to diversify myself and this poistion would we a stepping stone in achieving that goal.
8.
I would like to do medical claims because it rewarding helping the underserved.
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