"During my time working as a tech in a residential treatment facility, we worked with many patients who were detoxing from extreme alcohol and drug dependency issues. Late one night, a patient in the detox unit was threatening to harm either himself or staff and the unit was put on lock-down. Along with the charge nurse, I was able to use my de-escalation training to calm the patient down to a relaxed state through simple conversation. Had I not had that training, I wouldn't have known the proper things to say and attitude to have with him to calm him down. After the incident, it was back to business as usual on my unit."

With this question, the interviewer wants to see if you are capable of adjusting to unexpected things on the job. Be sure to mention that you are able to prioritize in order of importance and that, when emergencies do occur, you are able to return to your job once the issue is resolved.

"In my current position, I have been called out to assist with a traumatic injury emergency. Upon receiving notification of the patient being brought in, my supervisor notified me that I needed to be in the trauma surgery room waiting for the patient and the rest of the team. Once the emergency situation was handled, I was able to return to the work I was doing before the call came in."