"I think that many times if a patient or family member personally knows someone on the surgical team, they feel like they may get a more 'personal' answer to their questions or concerns. However, as a professional, it is important to set aside personal relationships and handle things according to protocol. In this instance, the correct response would be for me provide the family member with a comfortable place to wait and locate a supervisor. I can then relate the family's concerns to the supervisor and allow him/her to address those issues."

It is very important to remember that interviewers know what your scope of practice as a surgical first assistant is. While family members may come to you because they know you personally or because they knew you were part of the surgical team, it is not the surgical first assistant's job to address complaints or other issues directly with the patient or their family. The interviewer will ask this question to make sure you understand what you need to do if this situation should arise.

"If a family member were to approach me regarding a patient's status or surgical outcome, I would explain that it is protocol for me to contact my supervisor so that they can consult address concerns. I would offer the person a place to wait for my supervisor and then find my supervisor so that she can address the issue."