"The important thing to do during any stressful situation is to maintain professionalism and be as transparent as possible. By making everyone aware of all the facts, assuring that we all can solve the problem, stressful situations can be energizing and opportunities to be creative to solve problems.
Few years back one of our main suppliers decided to stop working with us during the peak season. This was a real stressful situation as none of us were prepared for anything like this. We tried to talk him into continuing the supplies for at least that season but he refused as he was getting higher prices from some other company. We could not outmatch those prices. It was tough as we could not find any big supplier during that time of the year. So I contacted several small suppliers that were working with us and asked them to increase the supplies as much as they could. Also introduces some new suppliers. For quality checks we didn't have a separate team so I appointed some of the most experienced workers for this task and we were able to get over the crisis within a week's time."
