How to Answer: Do you enjoy talking to clients, and building relationships with them?
Advice and answer examples written specifically for a Mortgage Loan Processor job interview.
7. Do you enjoy talking to clients, and building relationships with them?
How to Answer
This question is best answered with an example that demonstrates your client relationship skills. You can build a persuasive answer by using the STAR format (situation, task, action and result). By placing the interviewer in a specific situation and explaining how you managed it, he/she will get a clear image of how you will manage relationships in the future.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Yes, helping clients is very satisfying and also helps hone my skills. I recently spoke to a couple whose application was delayed because they hadn't submitted the proper information. They were very worried and frustrated. I explained why we needed the information and was able to walk them through obtaining it. It gave me a sense of satisfaction to know that my skills helped them reach their goals."
Written by Rachelle Enns on March 19th, 2021