How to Answer: How would you handle a patron objecting to a certain book in the library's collection?
Advice and answer examples written specifically for a Librarian job interview.
3. How would you handle a patron objecting to a certain book in the library's collection?
How to Answer
Working with the public often involves navigating challenging situations, like a difference of opinion. While the patron is entitled to their opinion, they do not have the final say. Share how you would calmly approach the patron, listen to their perspective, and explain your unbiased approach to selecting books from a wide variety of beliefs, interests, and perspectives. Allow your customer service skills to really shine when you answer this question.
Written by Audra Kresinske on July 1st, 2021
Answer Example
"I would calmly listen to the patron's reasoning, first. I would then explain that people from all walks of life enter the library and should be able to find books that align with their beliefs and interests. The library is a place of learning, and it is important to celebrate differences of opinion and be exposed to all sorts of perspectives, whether they are in line with your beliefs or not. I would then try to direct the patron to something that would be more suitable to their tastes."
Written by Audra Kresinske on July 1st, 2021