What do you think it takes to create a patient-centered team environment?

"During my clinical rotation, I was able to observe many different healthcare teams. In my opinion, the most successful patient-centered teams were those that were high-energy, positive, encouraging, empathetic, open-minded, and respected one another. Many teams were made up of nurses and staff that were junior to senior in experience, but they were still able to find common ground and worked together to achieve common goals of providing top-notch patient care. They set personal differences aside and came together to ensure everyone was on the same page with patient care and treatment plans, that updates were communicated timely and worked to support each other when they were short-staffed or at max census. I am looking for a team like this to join as a new nurse. I want to be able to learn from others, yet add value and contribute to providing the best patient experience possible."

"Patients who are in the hospital will interact with nurse aides, phlebotomists, nurses, doctors, radiologists, therapists, and many other healthcare staff. In a patient-centered environment, each person recognizes the value that they bring to the team and the patient and the value that all others do as well. They know that through each person's strengths and skills, they are all able to work together to improve the quality of life and outcomes for patients. This requires the team to respect one another, communicate effectively, be supportive, and to value the opinions and duties of each person on the team. In the patient-centered approach, the staff are committed to putting the needs of patients first, both physical and emotional.""