"As an Educational Technology Specialist in your district, my approach is always going to depend on both the difficulty and priority of the problem I would be faced with solving. In any case, I would use my listening and communication skills to fully understand what the issue is. By communicating clearly on the front end when an issue is realized, wasted time can often be avoided. From there, I use my knowledge and research skills to find the best way to solve the problem. If a problem exists with a quick fix computer issue, no research would be needed, and I can quickly diagnose the cause and fix it. But sometimes, a major issue comes up, and I need to use my research skills to help solve the issue. This happened for me last year when a popular cloud-based LMS crashed, and teachers were left scrambling. That morning, I spent all my time communicating with the LMS help desk and communicating to our staff what the fix would look like and when it would happen. The key for me in that situation was keeping calm and focused on providing results to our staff."
