What is your definition of customer service in this role as an Educational Technology Specialist? What steps would you take in this role to ensure you are providing exceptional service?

"As your Educational Technology Specialist, customer service would be me providing an excellent interactive experience with the teachers and students that I would be working with daily. When they would contact me, a teacher would likely be unable to continue their lesson due to an issue, and I would prioritize their issue. I would take time to learn what is happening and give them my plan and timeline for assisting them. If, for some reason, I couldn't get to it right away, I would help them with a workaround in the meantime. My job is to get them back to work by solving the issue. While doing this, I would treat them with respect, keep them calm, and assure them that the problem will be solved efficiently."