Concierge Mock Interview
Practice 25 Concierge interview questions covering guest relations, problem-solving, and service excellence.
Question 5 of 25
What tools do you use when finding local suggestions for tourists?
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Experienced
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The resources that I use for myself would likely be the resources I would use for my clients. Google Maps, some review apps, and local restaurant guides. I am new to this career and would love some suggestions as well!"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I use the Big Concierge system for absolutely everything. It's a full-service reservation and referral system that I have found to be a must-have. I also keep physical maps as well as digital options on my iPad. I often read food critics reviews and take notes, so that I am on top of the new and hottest restaurants in the city. Which resources do you most often use?"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you are tech savvy, and resourceful when it comes to making suggestions to your tourist clients. If a client comes up to your desk and asks for the nearest Ethiopian cuisine - how do you make that quickly happen?
Discuss the apps and other resources that you most frequently. It's a great idea also to ask the interviewer what their favorite resources are. You never know what you can learn!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a few tricks up my sleeve which is all tech-based since I am a fan of technology and the many apps that are available. First, Google Maps is my go-to. I also utilize online review sites such as Yelp and Zomato. I also keep tabs on all of the local sites and attractions like museums, parks, and festivals. Which resources are your go-to for helping tourists find a great new experience?"
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