Concierge Mock Interview
Practice 25 Concierge interview questions covering guest relations, problem-solving, and service excellence.
Question 18 of 25
Were you permitted to accept tips in your previous role?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have worked in tipping environments as a server and hostess; however, never as a concierge. Could you share with me your policy on tipping?"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current position, tips are often provided, but they are not expected. I would estimate that 20% of our guests do tip. Do you allow the acceptance of tips in this environment?"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you were permitted to take tips, then it's okay to discuss this. However, you can add that, while you appreciate the small tokens of gratitude, you don't expect them. You're focused on providing the best service possible, regardless of whether or not the guest will tip you.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"We were permitted to take tips in my most recent position; however, I have worked in environments where tips are not provided. What is your policy surrounding tipping, here?"
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