Give me an example of a time when you went above and beyond.

"I enjoy going above and beyond in my work. In my last position, I regularly called customers just to check in and see how we could better serve them. I believe going above and beyond for customers is what kept them loyal to our hotel brand."

Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workloads so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."