Prepare for this question by considering all of the challenges that you were able to solve or overcome in past positions and in school and what valuable lessons you learned. Tailor your answer to the job description by taking time to review the job posting or job description before the interview. Determine what issues you've overcome in your current or previous positions that relate to the job you're interviewing for.

"A long-term client was about to take their business to a competitor. I suggested that our CAD team meet with our manager to discuss the customer's concerns. We discussed our challenges and lack of efficiency, and how we could change how we handled the account on a day-to-day basis, in order to keep the business. From this situation, I learned the importance of being mindful of client relations and operations, not just after issues arise, but for the duration of the relationship. As a result, other team managers adopted my check-in and management processes, and have also seen improved results with their accounts."