QUESTION 23 OF 30

Can you give an example of a time you had to take initiative to solve a problem?

"Yesterday, a coworker couldn't figure out what was happening with their computer system. It was running too slow and freezing up. I noticed something in the background, started clicking on things, and realised they needed to update their software and computer system. That same day, a customer asked for help in accessing their account. They complained that they were continually failing to log on. I then quickly realised they were visiting the wrong site. I feel like anytime anyone has a problem, they come to me. If a problem is made public, I am always in the huddle. I am a fixer, always thinking outside the box, and am as resourceful as they get."

Working as a Border Force officer is often high pressure, where frequently split-second decisions must be made. Your interviewer is interested in assessing whether you work well under pressure and have no issues acting quickly when required without looking for a supervisor's approval. So when answering this question, offer an example of when you reacted "with the skill and intuition of our officers to make informed, swift decisions."

"Being a Border Force Officer sometimes puts you in difficult or pressurised situations. It means emotional resilience, commitment, discipline and respect are key. You've got to be calm and professional under trying circumstances, and enjoy being part of a team."

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Border Force Mock Interview

Can you give an example of a time you had to take initiative to solve a problem?

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30 Border Force Interview Questions & Answers