Master 30 Border Force interview questions covering security scenarios, decision-making under pressure, and integrity assessments.
Question 9 of 30
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I recently overheard things turning volatile with a coworker and their customer, and I decided to step in. Before I opened the door, I made myself smile and walked in, chuckling. I figured that if I came in as stern, it would make this customer more defensive. But I came in laughing instead, which confused them. I then apologised for interrupting and explained that I just had to share this joke with them. They didn't necessarily find it funny, but it did disarm them, and then I was able to enter the equation as an impartial party and mediate from there. That's the kind of teamwork I feel strongly about - everybody has each other's backs, even when it is uncomfortable."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer wants to understand who you are and whether you pose a security risk. How well you collaborate with the others on your team is one aspect of this. "You've got to be calm and professional under trying circumstances and enjoy being part of a team. The team working ethos means you will build a strong bond with colleagues, supporting each other and solving problems together." Share how your team mentality has protected and strengthened your communal goals in the past and the impact your sense of teamwork has on your decision-making.

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Written by Kevin Downey
30 Questions & Answers • Border Force

By Kevin

By Kevin