QUESTION 6 OF 30

What would you do if a member of the public was being difficult or confrontational?

"I would lead by example, remain calm, and ask them to calm down, taking every measure to de-escalate the situation. If they didn't listen, I would ask them to step aside and would be prepared to respond accordingly to any security risk they posed. But I would take every measure first to open a dialogue and calm them down through mediation and diplomacy."

Your interviewer wants to know how emotionally intelligent you are. When emotions run high or conflict arises, they need to know, without a doubt, that their officers can keep a level head. Their ideal candidates can remain calm and objective, communicate clearly, and maintain control of any situation at all times.

Being a Border Force Officer sometimes requires you to operate in challenging and pressurised situations and environments. Additionally, the interviewers need to ensure that every border force officer can maintain emotional resilience, commitment, discipline and respect while making well-balanced decisions. "You've got to be calm and professional under trying circumstances and enjoy being part of a team."

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Border Force Mock Interview

What would you do if a member of the public was being difficult or confrontational?

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30 Border Force Interview Questions & Answers