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In your opinion, what separates us from the big box bookstores and popular websites?

Answer examples and advice for how to answer this interview question for a Bookstore interview

Advice
This question offers you the opportunity to show off your love for local business! Focus on the sense of community and personal touch a local bookstore provides as opposed to a big-box corporation. What separates may include local events, customer care with a personal touch and community involvement.

Basic answer example
"Your store is one of the major attractions of this community. As a regular shopper here, the management is great, and your team does a fantastic job at making each customer experience memorable. This experience is not something you can find in a larger, corporate retail store or even when shopping online."
Entry Level answer example
"A sense of community is an important value to me. This is not something that larger big-box stores, or e-commerce, can provide."
Experienced answer example
"I see that you hire with discernment. This discernment means that each employee in your store in knowledgeable, an avid reader, and an incredible resource for your patrons. This experience makes all the difference for me. Also, your coffee shop offers decadent treats, and I appreciate that you give 10% of your profits back to the community."

View user-submitted Answers

In your opinion, what separates us from the big box bookstores and popular websites?
1.
I love the environment.
2.
I love the environment.
3.
The atmosphere within this book store is calm and relaxing, it has also got a friendly environment.
4.
I think it has to be the community. There is a level of comrodory here that you are not going to find somewhere else. Yes other stores might know their regulars, but I don't think it is exactly the same.
5.
The variety of books you have to offer, along with the friendly staff that try and help you in any way. The different sections from all over the world.
6.
It is a campus bookstore and it offers students and faculty convenience and help.
7.
The atmosphere is always friendly and your not trying to be commercial!
8.
You all are the top bookstore in our surrounding area.
9.
I think the genuine interest in the customers who visit the store, I am a frequent customer and I always receive great customer service and if I ever need any assistance the workers are always willing to help.
10.
I think the new online updates, active user reviews and participation, new chains in all locations, affordable book prices, instant delivery to the online requests and free Wi-fi service in the bookstore are some of your most exotic differences form the traditional bookstores.
11.
This bookstore is more personal, as it is smaller, and also gives back to Christian organizations.
12.
Textbook Brokers is large enough to always be in stock of the books required for classes, but small enough to allow for students to come at ease and not deal with large lines and a hectic shopping experience.
13.
Your store seems to be more specifie, professional to college students.
14.
You have got big range of books on different topics wherever I go I end up over here because I know I will find my book here.
15.
The cool factor. The hipster factor. To be redundant the exclusivity.
16.
As a small bookstore you are able to get to know the customers personally and therefore the community you are situated in. I believe this creates a more personal and enjoyable shopping experience, especially for long term customers due to the friendly atmosphere your store provides.
17.
Well when I have come into your store the staff are very friendly and gives off a family atmoshphere rather than a high street everyday book shop.
18.
I think the specific vision of Assouline with the type of content that you publish. I think you know when you see an Assouline book.
19.
The customer service definitely- I always feel welcomed when I walk in, and I always receive the kindest help.
20.
You not only offer books, but stationery and toys. You also have your own discount card, as well as offer both Fly Buys and AA Smartcard.
21.
What seperates this company from the others is that you provide a way in which customers can feel at home with shopping in the store. When you provide food and comfortable place to sit, it entices the customers to stay and chat or to read a book.
22.
The employees are friendly and the bookstore has always been a place I've wanted to work in.
23.
It is a little more intamite. There is a perfect selection of books and it doesn't overwhelm you like larger bookstores do. It is also quiter and homey.
24.
The personal connection that we build with our customers. Selling books is not just a way to earn money. It is also our way to help spread the Gospel one book at a time. I also see this bookstore as a great center for the Christian community to come together.
25.
I think that serving a specific demographic makes your bookstore more personal for your customers. You will have one aspect to connect on and time and time again you will encounter the same customers and they will trust you with their reading needs.
26.
I like the atmosphere. It's much more family orientated.
27.
What separates you is the fact that you are always up to date on new books, and your customer service is awesome.
28.
Maybe their old way of selling books. or the uniqueness of each old books.
29.
Culture. The strand seems to have a certain aura surrounding it. From best sellers to rare out of print books, the strand has a selection I have never witnessed at stores such as barnes and noble.
30.
I would say that it is being able to offer the variety of books that you do having knowledgeable, polite and attentive staff and having an inviting enjoyable environment in which to shop.
31.
Popular has wide range of books for all level of ages and I always see updates of new books every months.
32.
The atmosphere, the warmth, being able to sit and reach before purchasing, the optons.
33.
Mostly weekly as long as I have free time on me.
34.
Online books, books made onto tablets like the kidle.
35.
Nothing really I think that your shops are amazing and very welcoming.
36.
I think is the fact that you can find many unconventional books here.
37.
I can't say this establishment is small but bargain reaches out to every kind of reader from the young to the old some bookstores do not consider the young reader.
38.
The shop is not intimidating. There are not floors and floors of books to choose from, and I find the staff have been so welcoming and friendly - with none of the pretention that I have occasionally found in more boutique stores. Anyone is welcome here.
39.
That you have great customer service and nice environment and nice staff working for you, you can also order books online which I can't usually do at the other bookstores I've been to.
40.
You sell great books at great prices, other store, like the big named stores, do not do that.
41.
I think the level of trust that Dymocks emits is a vital factor that separates Dymocks from the corporate book store. Walking into a Dymocks store always feels welcoming, like you can finally relax and take your time looking for books. Also, there is a level of comfortable anonymity in Dymocks stores which contributes to the feeling of being welcome.

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