When you suffer a setback, how does that emotionally affect you and your work?

"Setbacks can be trying, but I find that you have to learn how to lose before you learn how to win. While I never enjoy a setback, I use them as a stepping-off point to something even better and always learn my lesson."

Everyone handles the stress and disappointment of setbacks differently. In benefits management, it can be stressful understanding and complying with new legislation, dealing with different personalities and people's issues, and overwhelming during high times of turnover. Stress management is important in performing your duties for the organization and your own health. Discuss with the interviewer how you typically cope with delays or stress in the workplace.

"Experiencing a setback is always disappointing and can be a bit disheartening. But I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"