How to Answer: How do you handle communicating bad news to a fellow worker or subordinate?
Advice and answer examples written specifically for a Benefits Manager job interview.
6. How do you handle communicating bad news to a fellow worker or subordinate?
How to Answer
One of the toughest parts of communication can be delivering bad news to people that you work with and care about. As a Benefits Manager, it is often necessary. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.
Written by Rachelle Enns on September 6th, 2021
Entry Level
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
Written by Rachelle Enns on September 6th, 2021
Answer Example
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugarcoat the reasons why. It's best they know so that they can learn from the experience."
Written by Rachelle Enns on September 6th, 2021
Experienced
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
Written by Rachelle Enns on September 6th, 2021