How to Answer: Describe your customer skills.
Advice and answer examples written specifically for a Benefits Manager job interview.
12. Describe your customer skills.
How to Answer
As a Benefits Manager, there will be times where you have to provide customer service to the employees within your organization. You will be their point of contact when they have questions about benefits and possibly compensation. Because of this, the interviewer wants to know how well your customer service skills are. Share with the interviewer your experience with providing customer service.
Written by Ronda Barnes on September 4th, 2021
Entry Level
"As I was studying for my Bachelor's degree in HR, I quickly learned that customer service is a big part of HR. I understand that employees rely on HR to ensure their information is correct and to answer questions as they arise."
Written by Ronda Barnes on September 4th, 2021
Answer Example
"I understand the importance of providing good customer service as employees trust me with their information and rely on me for help with their benefits packages. With that being said, I do my best to understand employees' needs and go above and beyond to meet them. Employees have also complimented me on how responsive I am to their questions or concerns."
Written by Ronda Barnes on September 4th, 2021
Experienced
"To me, providing good customer service means going the extra mile, being reliable, and providing employees with more information than they need. This helps answer future questions that might come up and also helps them understand the benefits process better."
Written by Ronda Barnes on September 4th, 2021