Benefits Manager Mock Interview

Question 28 of 30 for our Benefits Manager Mock Interview

Benefits Manager was written by and updated on September 6th, 2021. Learn more here.

Question 28 of 30

Describe your customer skills.

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Advice and Examples: Describe your customer skills. For a Benefits Manager Interview Question.

  1. 28.

    Describe your customer skills.

      How to Answer

      As a Benefits Manager, there will be times where you have to provide customer service to the employees within your organization. You will be their point of contact when they have questions about benefits and possibly compensation. Because of this, the interviewer wants to know how well your customer service skills are. Share with the interviewer your experience with providing customer service.

      Rachelle's Answer

      "I understand the importance of providing good customer service as employees trust me with their information and rely on me for help with their benefits packages. With that being said, I do my best to understand employees' needs and go above and beyond to meet them. Employees have also complimented me on how responsive I am to their questions or concerns."

      Ronda's Answer

      "As I was studying for my Bachelor's degree in HR, I quickly learned that customer service is a big part of HR. I understand that employees rely on HR to ensure their information is correct and to answer questions as they arise."

      Ronda's Answer

      "To me, providing good customer service means going the extra mile, being reliable, and providing employees with more information than they need. This helps answer future questions that might come up and also helps them understand the benefits process better."