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Top 15 Accounts Receivable Specialist Interview Questions
Question 1 of 17
How do you keep your manager informed about what is being done in your work area?
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List of Accounts Receivable Specialist Interview Questions
  1. How do you keep your manager informed about what is being done in your work area?
  2. Tell me about a situation when it was important for you to pay attention to details. How did you handle it?
  3. What makes you the best candidate for this position?
  4. How would you handle a customer that is 14 days past due?
  5. Tell us about a time when you had to use your verbal communication skills in order to get a point across that was important to you.
  6. What experiences do you have in accounts receivable?
  7. What impact did you have in your last job?
  8. Have you ever been in a situation where you had to bargain with someone? How did you feel about this? What did you do? Give an example.
  9. How do you manage cross-functional teams?
  10. What assignment was too difficult for you? How did you resolve the issue?
  11. How do you handle insufficient funds received from a customer?
  12. What usually gets your number one priority in a typical day?
  13. What is your personal method for keeping organized?
  14. Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
  15. How do you manage your time?
  16. Why do you feel excellent accounts receivable execution is important for our business?
  17. How would your previous supervisor describe you?
Author:
Contributing Author
Diana D'Souza
HR Professional
Creativeinkdrops.com/
Accounts Receivable Specialist Information
March 24th, 2017

Accounts receivable specialists are responsible for ensuring that the company they are working for receives all of the money that is due to them for services provided to their customers. The specific tasks that an accounts receivable specialist performs depend on the industry they are working in as well as their employer's modus operandi. In general, an accounts receivable specialist issues invoices for services rendered and ensures that all accounting reports and other aspects of collecting accounts are up to date.

A bachelors degree in a field related to accounts and business is the minimum requirement for anyone who wants to work as an accounts receivable specialist. Meticulous attention to detail and problem-solving skills are crucial traits for the job.Excellent communication skills are also important as you will be required to make collection calls to customers who owe the company money. Prospective employers are sure to do a background check to see if the applicant has any criminal history, as accounts receivable specialists will have access to customers' sensitive personal and financial information such as credit card numbers, contact details, and other information.

At the interview for an accounts receivable specialist job, the interviewer will ask you leading questions to determine your suitability to this role. They will ask you what you think are your strengths and weaknesses that are relevant to the role and why do you think you are a good fit. You will also be asked about your career goals. For example, 'Where do you see yourself 5 years from now?" Check out other mock interview questions to get a better idea of commonly asked questions at accounts receivable specialist interviews.
Accounts Receivable Specialist User Submitted Interview Answers
Question 1 of 17
How do you keep your manager informed about what is being done in your work area?
User Submitted Interview Answers
1.
I make sure that I give follow up emails to my manage about the status of the job Which I am doing through regular e mails.
2.
We keep all confidential all of information and document.
3.
Produce timely aging reports.
4.
We have weekly meetings, and any if there are escalations, I bring those to her attention immediately.
5.
I would only have to contact my manager if something wasnt getting done in my work area.
Question 2 of 17
Tell me about a situation when it was important for you to pay attention to details. How did you handle it?
User Submitted Interview Answers
1.
When posting residents payments to their account/scanning checks. I ensure that the name, account number, routing number, check number and $amount balances what the check is for.
2.
Couldn't close out month end I was missing a couple cents, stayed calmed and redid my work.
3.
When invoice amount is not equivalent to the amount in the ledger.
4.
When a customer would give me excuses why they could not pay. I would try to give them options that best suits our situation and theirs.
5.
I have to pay attention to every detail of the request of benefits amendment I get everyday.
Question 3 of 17
What makes you the best candidate for this position?
User Submitted Interview Answers
1.
I've had numerous of years in this field and I feel I would be a good fit for this position.
2.
I bring years of experience 99% accuracy I am honest dependable and I genuinely care about the work I do.
3.
My experience in AR for 6 years provided me good command in credit control process.
4.
I enjoy working with numbers, dates, billing, etc... And researching the logistics of such items. I am a hard worker, I am dependable, thorough and learn quickly.
5.
I am a quick learner, and I can learn by myself too. I have the ability to keep calm and think how to proceed when an issue occurs. I am very organized as well.
Question 4 of 17
How would you handle a customer that is 14 days past due?
User Submitted Interview Answers
1.
Sorry we did not update in the first place. We were really busy and couldnt get to the task. We are working on it at this moment. We will deliver it as soon as possible.
2.
We Process role with document attach.
3.
Due to the good relationship between that customer and our company, and after sending reminder letter and have gone through proper process and still no payment, I will go with the stated agreement and hand them over to debt collector.
4.
Email first- no response then call. No response- send a legal action correspondence in the mail. If no response, prepare for collections/legal.
5.
My strategy will be based on type of customer whether it is regular and big customer, whether it is his first default, whether any prior communication is received for late payment, etc.
Question 5 of 17
Tell us about a time when you had to use your verbal communication skills in order to get a point across that was important to you.
User Submitted Interview Answers
1.
Communicating information for the non for profit in which I volunteer. I only had a few minutes to explain why they should donate to me as opposed to any other group.
2.
I had created user guides for the training. I made the staffs understand how to work with tally and other softwares. At times I was needed to go personally and check their system to make things work.
3.
3month I will done all of your company need to respond.
4.
When being accused of somethung you didn't do.
5.
There was a situation when a customer failed to make the payment which was overdue by almost 30 days in spite of repeated emails on a regular follow-up, I had to call the customer to ensure the payment is made within 24 hours else there would be a legal proceedings against him if failed to make the payment within the given time.
Question 6 of 17
What experiences do you have in accounts receivable?
User Submitted Interview Answers
1.
I used to work in billing for about 2 years and then did the AR and collections on the invoices I disseminated.
2.
I worked with a successful practice that required creative billing practices in order to receive the highest reimbursement.
3.
Once the customer order has been processed and delivered. Invoices has been already created. Processing those payments regarding particular invoices and clearing documents are done. I have similar experience in this field.
4.
Collected money for company.
5.
Write offs adjustments recoupmen's charge offs.
Question 7 of 17
What impact did you have in your last job?
User Submitted Interview Answers
1.
I'm a team player and am always willing to help others out when needed as long as my job was finished completely.
2.
I help reduced the amount of receivables for the company by chasing up on aged credit.
3.
I cleaned up plenty of past due/collection accounts and $amounts. Organized accounts and paperwork. Ensured Sales meetings were productive with action items.
4.
I was instrumental in organizing the Account Receivable Department and fill the gaps that are there at every stage. I made the department work proactively and communicate with debtors before the payment started so that payment can be received on time. Setting up a dispute resolution mechanism was another feat I accomplished.
5.
I was a brand new coder so I helped implement a process for new coders to follow to prepare for success training and transition into their new roles.
Question 8 of 17
Have you ever been in a situation where you had to bargain with someone? How did you feel about this? What did you do? Give an example.
User Submitted Interview Answers
1.
Yes, I had to bargain with a cust.
2.
No I didn't meet any thing like this before.
3.
It became evident that the debtor could not pay all amounts owed but some amounts could be collected. Prefer to collect all but had to accept all I could get in the interest of the Company.
4.
There were a few instances at Allstate where we had to renegotiate a pay increase to attract a better candidate pool. I partnered with the recruitment team to execute the best strategy to present to the client, and we pulled it off. They increased the pay not only for the new class, but also the current employees.
5.
There were situation when everyone needs a feel to bargain but creating a bargain that is win-win for both the parties involved is and art. While going through recovery of old outstanding I faced this situation and instead of choosing a dead wall I choose to bargain where both can benefit by bargain.
Question 9 of 17
How do you manage cross-functional teams?
User Submitted Interview Answers
1.
By organizational and planning achieving goals and objectives also to have ability in solving problems .
2.
There are times I had to work with supervisors, member from a software group, staffs and others to work for a common goal.
3.
Lead the team by monitoring the relationship and priorities on a regular basis. T This can be done by setting clear objectives for each member and ensure they work towards the same goals.
4.
Cross functional teams are build to achieve certain objectives, these teams can be managed by keeping an eye on achieving those objective.
5.
Manage through strong strength leadership, build upper management support, select clear objective, communicate clearly and build positive team dynamic.
Question 10 of 17
What assignment was too difficult for you? How did you resolve the issue?
User Submitted Interview Answers
1.
I had to prepare a excel spreadsheet for all the products, vendors list, employee list and other calculations using formulas in a very small amount of time. I managed it in a good way that we changed it completely to a software based accounting.
2.
There was a time where I was having difficulty collecting on an account and I could not get in touch with the provider and I had to contact other providers and insurance companies to get in touch with them.
3.
Customer not follow payment term. I alway report to customer help me.
4.
Collecting from a violent debtor. Got help of a debt collector after failing to collect.
5.
A lot of things on Allstate were difficult, I would not say anything was too difficult, as I had tremendous support from my leadership.
Question 11 of 17
How do you handle insufficient funds received from a customer?
User Submitted Interview Answers
1.
We will make sure that we call the customer and let them know. Sometimes it might be a mistake. Send the letter including the payment request and fine for bad check.
2.
I report to customer and Manager.
3.
Keep communicating with customer.
4.
By reconciliation if insufficient fund is against different invoice.
5.
Phone call made to inform customer of issue and ask for other exceptable payment method.
Question 12 of 17
What usually gets your number one priority in a typical day?
User Submitted Interview Answers
1.
Focusing on the list of priorities for the day.
2.
The work which needs most priority. I read emails even how busy I am. Because customer or manager anyone would have tried to reach me.
3.
Communicating with customers.
4.
It depends - every day is different. For example if there is a no call no show for an assignment, that is top priority. Anything with a tight deadline also gets top priority.
5.
1st I ranked task in order to priority and then task perform because priority not same in every day in dependant on situation.
Question 13 of 17
What is your personal method for keeping organized?
User Submitted Interview Answers
1.
Every week on monday I check the emails I receive and other pending jobs if any, On tuesday I make sure that I put my effort on user guide preparation and works in excel and access. Wednesday I would do my day to day work and I attend meetings if any. Thursday I make sure all Invoices have been noted down for that week and friday I make sure that all works are done for that week and no important assignments that are pending.
2.
Talk direct to customer and give new role to them.
3.
Staying on top of things.
4.
Maintaining a calendar for all activities, a proper follow up of all issues that need to be dealt by others keep me organised.
5.
Keep a to-do list, not filing emails away until issue is resolved.
Question 14 of 17
Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
User Submitted Interview Answers
1.
Took personal accountability when a resolution seemed impossible.
2.
A client I did billing for sent me work orders and didn't let me know of changes in billing charges so I billed at usual rate. Invoice was not excepted by company so I had to contact by email the owner and get correct service charges and re issue invoice.
3.
I haven't encountered such situation.
4.
I was strong with the sales person in respect to collections of overdue funds. I explained to him that we were not able to extend further credit as the customer had invoices excessively overdue.
5.
Take serious committment.
Question 15 of 17
How do you manage your time?
User Submitted Interview Answers
1.
I make a list of priorities for the day, with the most important priorities first.
2.
I like to finish the work deadline on time. I am a morning person So I will try to be in office on time so that I can start the day soon and fresh. I strongly feel most of the work is done by the people in the morning time is more than the people who does in the afternoon. So I try do priortize my work and finish it off at time.
3.
I try to work and report to my manager if have any problem with time.
4.
First I create a database of all of my current tasks and schedule them depending on their priority if I’m given a new task I add it to the list and decide when to do it, so I adapt the order in which I do things as necessary.
5.
Make use of the computer as much as possible.
Question 16 of 17
Why do you feel excellent accounts receivable execution is important for our business?
User Submitted Interview Answers
1.
Because its a major part of the revenue cycle process, to collect revenue.
2.
Support company objectives - positively impacting on company cash cycle, increasing cash flow - reducing bad debt.
3.
Money plays a major role in any business. So accounts recivables makes sure that if the payments are made correctly for a particular invoices and helps to avoid any confusions.
4.
Because I have some experience.
5.
Collection of debt enables company to move forward without borrowing.
Question 17 of 17
How would your previous supervisor describe you?
User Submitted Interview Answers
1.
Hardworker, Punctual, Workaholic.
2.
As the top talent in the group.
3.
As a self started that is reliable, eager to stay up with trends and liked by clients, a good work and office ettiguette.
4.
Hard working dependable funny a pleasure to work with.
5.
Reliable, quick learner, honest, good accounting knowledge, good communication and hard worker.
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The Top AR Interview Questions as voted by our users. Created on February 28th, 2016

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