How do you deal with conflict in your classroom?

"I have not had the opportunity to lead my own class as of yet; however, I know that I will not tolerate unnecessary conflict in the classroom. If there is an issue to be dealt with, I will address it quickly and professionally, making sure to model healthy conflict resolution skills."

The interviewer is looking to hear about your ability to communicate with your adult students and professionally handle issues when they arise. Conflict is inevitable, and conflict resolution does not come naturally to everyone. Specific strategies should be put in place to help students work through disagreements. Think of an example where you worked closely with your students to resolve a conflict. You could also offer a scenario where you mediated an issue between two coworkers. Show that you can keep your head on your shoulders and remain unbiased when dealing with conflict.

"I have strong conflict management skills, and in my current position I've had to exercise those skills from time to time. We are in a very culturally diverse community which can cause unnecessary conflict among the students. When a conflict arises, I like to deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my class, so I will call a group meeting to express concerns and get it all out on the table. I like to offer up various scenarios to help students see different perspectives and then continue with class content."