911 Dispatcher Mock Interview

Master 30 911 Dispatcher interview questions covering emergency protocols, stress management, and call prioritization.

Question 30 of 30

Do you consider yourself a persuasive person?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"As a university student, persuasion was in everything that I did. For instance, I needed to gain buy-in from my fellow students when it came to pitching the angle of a group project. I spent much of my days making statements of persuasion while writing term papers, as well."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.

The power of persuasion is essential when working in an emotionally driven environment, such as being a 911 Dispatcher. It is also a valuable skill when you want to gain momentum with your coworkers.

It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual, and why.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Persuasion is a key skill of an effective leader and communicator, in my opinion. Have you ever read the book, 'Pre-Suasion' by Robert Cialdini? He speaks of the science in persuasion and that there are significant moves to be made before ever asking someone to do something on your behalf. This book has greatly influenced how I use persuasion when taking high-stakes dispatch calls."

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30911 Dispatcher Interview Questions & Answers

1.What has been your greatest accomplishment as a 911 dispatcher, so far?

2.While on shift, how often do you create alternative scenarios to help you adjust to changing situations?

3.Would you work holidays and weekends?

4.When you suffer a setback, how does that emotionally affect you and your work?

5.Tell me about a time when you had to work with someone who was difficult to get along with.

6.Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

7.Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

8.How would you describe your written communication skills?

9.A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

10.Why are you the best 911 dispatcher for us?

11.What do you believe to be the most essential quality of a 911 Dispatcher?

12.A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

13.After each call, how do you evaluate your performance?

14.Have you spoken with other 911 Dispatchers regarding what this career is like?

15.When have you shown great integrity at work?

16.A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

17.Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

18.How familiar are you with criminal law in our region?

19.How would you handle a call from a panicked person who was speaking unintelligibly?

20.Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

21.What advice would you give to a fellow dispatcher who was stressed out?

22.Tell me something fun about yourself.

23.Are you willing to learn the rules of the FCC in regards to frequency use?

24.Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

25.Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

26.Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

27.If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

911 Dispatcher Mock Interview

Do you consider yourself a persuasive person?

30911 Dispatcher Interview Questions & Answers

1.What has been your greatest accomplishment as a 911 dispatcher, so far?

2.While on shift, how often do you create alternative scenarios to help you adjust to changing situations?

3.Would you work holidays and weekends?

4.When you suffer a setback, how does that emotionally affect you and your work?

5.Tell me about a time when you had to work with someone who was difficult to get along with.

6.Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

7.Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

8.How would you describe your written communication skills?

9.A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

10.Why are you the best 911 dispatcher for us?

11.What do you believe to be the most essential quality of a 911 Dispatcher?

12.A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

13.After each call, how do you evaluate your performance?

14.Have you spoken with other 911 Dispatchers regarding what this career is like?

15.When have you shown great integrity at work?

16.A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

17.Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

18.How familiar are you with criminal law in our region?

19.How would you handle a call from a panicked person who was speaking unintelligibly?

20.Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

21.What advice would you give to a fellow dispatcher who was stressed out?

22.Tell me something fun about yourself.

23.Are you willing to learn the rules of the FCC in regards to frequency use?

24.Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

25.Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

26.Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

27.If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

28.As a 911 Dispatcher, you will be on the phone for the majority of your shift. How do you feel about this?

29.Talk about one weakness, as it relates to your work as a 911 Dispatcher. How will you work to improve this weakness?

30.Do you consider yourself a persuasive person?