911 Dispatcher Mock Interview
Master 30 911 Dispatcher interview questions covering emergency protocols, stress management, and call prioritization.
Question 30 of 30
Do you consider yourself a persuasive person?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a university student, persuasion was in everything that I did. For instance, I needed to gain buy-in from my fellow students when it came to pitching the angle of a group project. I spent much of my days making statements of persuasion while writing term papers, as well."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.
The power of persuasion is essential when working in an emotionally driven environment, such as being a 911 Dispatcher. It is also a valuable skill when you want to gain momentum with your coworkers.
It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual, and why.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Persuasion is a key skill of an effective leader and communicator, in my opinion. Have you ever read the book, 'Pre-Suasion' by Robert Cialdini? He speaks of the science in persuasion and that there are significant moves to be made before ever asking someone to do something on your behalf. This book has greatly influenced how I use persuasion when taking high-stakes dispatch calls."
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