Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

In the United States, the 911 system receives around 240 million calls per year. Now, that's a LOT of work volume. Not every call will be the same. Some calls are misdialed, some will be true emergencies, and some calls will be non-emergency calls from people who need guidance on who to turn to for their situation. The schedule and requirements of a 911 Dispatcher are not easy, so you must come prepared to speak to the interviewer about your ability to manage a significant volume of work for hours at a time.

"Currently, I handle anywhere from three to thirty calls per hour, on a twelve-hour shift. This volume means that I can take upwards of 350 calls per shift as a 911 Dispatcher. I love working in a fast-paced, high-pressure environment not only because I enjoy the challenge but also because the days go by so fast. Rest assured, I am ready to meet the needs and volume of your department."