911 Dispatcher Mock Interview

Master 30 911 Dispatcher interview questions covering emergency protocols, stress management, and call prioritization.

Question 13 of 30

After each call, how do you evaluate your performance?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I believe that feedback from more experienced dispatchers is the key to ensuring strong performance every time. After each day for my first 30 days, I will request feedback. I want to learn all that I can to become the best 911 Dispatcher that I can be."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Even after 12 years in this industry, I am really open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This helps keep me in check and absorb any information that I need to hear in order to better myself."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

As a 911 Dispatcher, being able to look critically at your performance is a critical skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self-development and improvement, or maybe you ask for feedback from your leader regularly.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I evaluate myself after every emergency call, especially after handling unique situations or high-stress calls. After hanging up, I will check with myself on how I feel about my performance. If there is a situation where I felt rusty or unsure, I will write it down and revisit it at the end of the day. Even after 12 years in this industry, I am open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This debriefing helps keep me in check and absorb any methods for improvement."

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30911 Dispatcher Interview Questions & Answers

1.What has been your greatest accomplishment as a 911 dispatcher, so far?

2.While on shift, how often do you create alternative scenarios to help you adjust to changing situations?

3.Would you work holidays and weekends?

4.When you suffer a setback, how does that emotionally affect you and your work?

5.Tell me about a time when you had to work with someone who was difficult to get along with.

6.Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

7.Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

8.How would you describe your written communication skills?

9.A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

10.Why are you the best 911 dispatcher for us?

11.What do you believe to be the most essential quality of a 911 Dispatcher?

12.A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

13.After each call, how do you evaluate your performance?

14.Have you spoken with other 911 Dispatchers regarding what this career is like?

15.When have you shown great integrity at work?

16.A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

17.Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

18.How familiar are you with criminal law in our region?

19.How would you handle a call from a panicked person who was speaking unintelligibly?

20.Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

21.What advice would you give to a fellow dispatcher who was stressed out?

22.Tell me something fun about yourself.

23.Are you willing to learn the rules of the FCC in regards to frequency use?

24.Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

25.Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

26.Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

27.If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

911 Dispatcher Mock Interview

After each call, how do you evaluate your performance?

30911 Dispatcher Interview Questions & Answers

1.What has been your greatest accomplishment as a 911 dispatcher, so far?

2.While on shift, how often do you create alternative scenarios to help you adjust to changing situations?

3.Would you work holidays and weekends?

4.When you suffer a setback, how does that emotionally affect you and your work?

5.Tell me about a time when you had to work with someone who was difficult to get along with.

6.Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

7.Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

8.How would you describe your written communication skills?

9.A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

10.Why are you the best 911 dispatcher for us?

11.What do you believe to be the most essential quality of a 911 Dispatcher?

12.A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

13.After each call, how do you evaluate your performance?

14.Have you spoken with other 911 Dispatchers regarding what this career is like?

15.When have you shown great integrity at work?

16.A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

17.Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

18.How familiar are you with criminal law in our region?

19.How would you handle a call from a panicked person who was speaking unintelligibly?

20.Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

21.What advice would you give to a fellow dispatcher who was stressed out?

22.Tell me something fun about yourself.

23.Are you willing to learn the rules of the FCC in regards to frequency use?

24.Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

25.Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

26.Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

27.If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

28.As a 911 Dispatcher, you will be on the phone for the majority of your shift. How do you feel about this?

29.Talk about one weakness, as it relates to your work as a 911 Dispatcher. How will you work to improve this weakness?

30.Do you consider yourself a persuasive person?