Master 30 911 Dispatcher interview questions covering emergency protocols, stress management, and call prioritization.
Question 18 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a recent graduate from the Criminology program, I have a strong overview of criminal law. With that said, I have room to grow when it comes to the law in our specific region. Do you have any recommendations regarding training? I want to join in this role with the utmost knowledge."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Earlier in my career I found it more difficult to keep my cool during challenging calls, more so than I do now. Taking an upsetting call is always difficult; however, I have learned over the years that is it not about me, or how I feel. As a dispatcher, my only goal is to ensure that the person is safe and cared for."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Depending on the region where you apply, you may be required to have a background in criminal justice and law. Speak openly with the hiring authority regarding your level of knowledge when it comes to the law. Be honest and show a willingness to learn in your role as a 911 Dispatcher.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have received a great amount of training during my dispatch career; however, there is always more to learn since criminal law is always changing. Most important to me, while growing my dispatch skills, is my ability to handle a range of situations with utmost care and poise. I am eager to take any training you offer and recommend."

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Written by Rachelle Enns
30 Questions & Answers • 911 Dispatcher

By Rachelle

By Rachelle