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15 Scenario Based Interview Questions
Question 1 of 15
Describe to me your method of convincing others to see things your way.
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Scenario Based Questions and Answers
Question 1 of 15
Describe to me your method of convincing others to see things your way.
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"When I would like others to see my way, I am sure to carefully lay out the ways that my idea will benefit them. I review those reasons, collect agreement from them, and then close them on the idea by having them verbally agree that it's the soundest decision or choice."
"When I'm trying to convince someone to be on my side, I am sure to make it clear how my ideas will benefit them. I make sure as I speak with them, I make small comments throughout the conversation to get them to agree with me along the way. As they start to say "yes" and "yes" to smaller questions or comments, they begin to come over to my side. Then, I review the reasons they just agreed with, getting another, bigger "yes", and conclude with them making a verbal statement of official agreement."
"In order to get customers or coworkers to see it my way, I am sure to hear what they want to achieve and understand their stake in the matter. Then, by doing so, I can emphasize the points of my argument that are the most meaningful to their goals. In doing this, I craft a personalized, strong argument that ensures they will get to a point of "yes" that I wanted in the first place."
This answer can vary based on experience. Think about your personality and how you present your ideas to someone else, make sure you avoid words such as pushy, forceful. ie: Do you present facts and statistics and explain the results from your research? Do you influence them by coming up with inspirational concepts?
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Question 2 of 15
Discuss one important decision you made in your last role and the impact that decision had.
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"I had to address a problem with a customer when my manager was in a meeting. Normally, we give complaints such as this one to the manager but this customer was incredibly upset over her experience. I felt that if I told her to wait it would just make her feel like I didn't care. Since we screwed up on the product we sent her, I took full responsibility for it and explained how I would fix the situation. I ended up giving her a refund and at the end of the call she thanked me for listening and said this was one of the best experiences she had with a customer service associate."
"In a previous position, I made an error in scheduling assignments. I did not account for the fact that colleges were going to be out, and therefore we would get an influx in traffic. I only had my mind set on the local school schedule, which was an oversight on my behalf. That said, the afternoon that we got slammed and I realized the error in my way, I got creative. I borrowed employees from other departments that were not swamped from the influx of college traffic for an hour or two at a time in order to have more coverage. I then immediately got on the phone with my employees who were not scheduled that evening or at various times throughout the week when I knew we'd be busy and made scheduling changes by giving them more hours. In addition, I worked an extra three shifts that week in order to make up for the lack of planning on my own behalf. This quick thinking to correct an error allowed for the department to not miss a beat in customer service or financial targets and I certainly learned a lot from the experience. Not to mention, it was really great for my employees to come together as a team and make it happen for the greater good."
"In my most recent role, I had the responsibility to decide the breakdown of territories and which sales exec was assigned to each of those territories. There were clearly territories that were more favorable than others and I had to decide who would get those, knowing it would be a controversial outcome now matter what I decided. I made them as balanced as possible, weighed metrics of the sales persons, and made as fair of a decision as possible. Because of my plan, I did get the anticipated push back or complaints, but I also was able to back up my decision with metrics and data. Ultimately, I solidified myself as a leader in the organization who was not afraid to make a tough decision and stand behind it, even if it were to be an unpopular one."
If you had a managerial or higher up position, this question may be easier to answer since your role requires more responsibility. Say you were a manager, think back to a problem you had with a project that didn't go according to plan and the decision you had to make in order to meet the deadline. The interviewer wants to know how you handle pressure and situations that require you to think independently. If you didn't have a management role, think back to a situation when a project needed to get done or you had a problem with a client and your manager was away, and explain how you handled it with confidence.
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Question 3 of 15
Tell me about a time when you received criticism from your manager. How did you react to that criticism? How did you make improvements based on that criticism?
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Question 4 of 15
Tell me about a time your former manager or a coworker upset you. What did they do to upset you? How did you handle it?
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Question 5 of 15
If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?
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Question 6 of 15
Tell me about a time that you had to resolve a conflict between two employees. How did you ensure that a resolution was made without hurt feelings?
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Question 7 of 15
Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?
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Question 8 of 15
Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
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Question 9 of 15
What would you do if a client asked you about a product or service and you were unsure of the answer?
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Question 10 of 15
Describe to me a time when you made an error in your current or former position, and the impact your mistake made. How did you correct the error, what did you learn from it?
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Question 11 of 15
Discuss a time when you went above and beyond the call of duty. What did you do? How was it above your normal job requirements?
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Question 12 of 15
What would you do if you were made aware of a co-worker being dishonest or stealing from the company?
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Question 13 of 15
Tell me about a time that you almost missed a deadline. How did you ensure your project was completed on time?
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Question 14 of 15
Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?
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Question 15 of 15
Tell me about a time that you were asked to collaborate on a project with a colleague whom you did not necessarily see eye-to-eye with. How did you ensure that you got along well and met your deadline?
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