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Gallup Interview

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Gallup was updated on September 5th, 2019. Learn more here.

Question 1 of 30

How do you react when you do not have the materials or equipment needed to perform your work?

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Gallup Interview

  1. 1.

    How do you react when you do not have the materials or equipment needed to perform your work?

      How to Answer

      In your career, you may face the challenge of completing a task or project when you are short on resources. The interviewer wants to know how you go about meeting expectations, regardless of your resources falling short. Do you panic and blame the company for your frustrations? Or, do you become creative and resourceful, chasing down answers and using the tools available to you? Show the interviewer that you are capable of figuring things out independently and with a positive mindset.

      Rachelle's Answer

      "When I am tasked with something new and do not have the resources I need, I will become creative, and work through the issue from the bottom up. I am sure to keep my outlook positive and begin with what I do have versus what I do not have. I begin with completing the parts that I can, breaking down the task bit by bit. I have leaned on more seasoned coworkers in the past, asking for suggestions or assistance when appropriate. Overall, I am a resourceful person and can work independently to figure out a situation even when I may not have a full range of tools or resources."

      Rachelle's Answer

      "When I feel short on resources, I begin by gathering what I have. I dig in, discover where the holes are in my project, and then work to track down what I need to make it happen. I look to resources online, internal company processes, or more experienced coworkers to help when needed. I am sure to exude confidence in myself and also rely on my knowledge. It's important to me that, even though I may face a small failure, I go for it and do the best that I can with what I have."

      8 Community Answers

      Anonymous Answer

      "I think it is important to understand, when materials aren't available from a company perspective, that there is a valid reason for this and to make sure I am seen as supporting that reason to our customers as opposed to pointing fingers. When materials aren't available I always make sure first of all that I can reassure them that there is a solution in the interim of the current delay. I have offered historically for eg, electronic copies of product literature that they can use. When for example a customer has wanted samples and they haven't been available, I have apologized for and sent them some of my own samples, as I always kept stock in my garage in case there ever was a need."

      Cindy's Answer

      Ok, good. I might organize this information so that it's as clear as possible to the interviewer. I've given an example below to give you a start.

      "It's not unusual for materials or equipment to be in use or unavailable. I understand why not everything is always immediately available and try not to point the finger of blame. Instead, I try to plan ahead and ensure that I have everything I need for a presentation or a meeting in advance so that I don't give the impression that I am unprepared or unprofessional. On the rare occasion when I haven't been prepared with samples, for example, I apologize and ensure that the customer receives them as soon as possible after our meeting."

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      Anonymous Answer

      "Materials or equipment are very important for the completion of work most of the time. this is like a half glass full or half glass empty. I always find alternative or creative solutions by exploring with a most experienced team, many a time we find a solution once we finalize a problem statement itself."

      Marcie's Answer

      So you react by looking for alternatives or creative solutions? Good! Is there an example of a time when this happened to you that you could mention here?

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      Anonymous Answer

      "I have been in this situation a few times, I have learned to work with what I have. Sometimes budgetary constraints will mean I do not have the workforce or the ability to bring in training materials. I have run a fully functional HR department on my own for up to 6 to 12 weeks."

      Rachelle's Answer

      You sound very resourceful. This answer showcases your ability to do your best no matter what is, or is not, provided to you.

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      Anonymous Answer

      "I try not to panic and work with what I have available."

      Rachelle's Answer

      Using the resources available to you is a significant first step. Can you include an example of a time when you needed to do this?

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      Anonymous Answer

      "Well, I first assess the situation to clarify the materials that I do have. If there is anything that I feel I may be missing, I find ways to make it happen. It's so easy to search online for any necessary resources. I communicate with others to get their take on things. I do my best with what I have."

      Stephanie's Answer

      It sounds like you've consistently exhibited resourcefulness, which is such an important quality to have!

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      Anonymous Answer

      "I use what I do have and identify anything that I may need to complete the task successfully. I am more than happy to refer to co-workers/management for help and use online/ internal resources. I keep a positive outlook, break the task down, and plan how to tackle it in segments."

      Rachelle's Answer

      You seem to be very resourceful, and it's great that you mention keeping a positive outlook throughout situations where you may need to work harder to reach your goals.

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      Anonymous Answer

      "I stay calm and start figuring out what I do have and how I can best utilize those materials. Then I will start researching, either online if I am trying to find out about a new team for example, or use salesforce to research a customer. I think this is where being comfortable enough to reach out to other team members or departments to see if they have any materials. But this won't always be able to happen. For example, when I was shadowing my TM we were going to meet a key customer to show him some new materials, but the TM was unable to come to the meeting and I didn't have the hard copies. This was the whole purpose of the meeting. I stayed calm and explained the situation to the customer, and then used my knowledge of the product to explain it. I had asked the marketing team if they had a PDF copy last minute and they sent it to me during the session, so I was able to show it to him. You have to do the best with what you have available."

      Marcie's Answer

      This is an exceptionally strong answer. Great job! Your example is on point and shows the interviewer that you can handle a situation like this. You also indicate that you would remain calm and professional if this happened and are someone who is resourceful and willing to ask others for help if needed. Great response!

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      Anonymous Answer

      "I stay calm and assess the situation to identify other ways to complete the task at hand or set the expectation with the customer, so they are not caught off guard when the equipment is needed."

      Rachelle's Answer

      It seems you are able to handle this type of situation with poise and professionalism. If you have ever come across this situation, be sure to tell a quick story.

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