Tell me about a time when you went above and beyond for customer service.

Question 1

Answer

The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

Question 2

"I used to work the front desk in a hotel where we were given a budget specifically to use for making a customers' experience better. I recall one couple in specific who left their phone and laptop chargers in the room after they checked out. I same-day couriered the items to them with a friendly note. It felt great to deliver that added touch."

Question 3

"I love to impress my employer. I currently work at a pet store and will often stay late to help out a customer who arrives just as the doors are closing. I get to know our regular customers, and even remember the names of their pets! It keeps customers coming back when they feel like they are part of a community."

Question 4

"I had a customer come to me with 1 days' notice that she needed a wedding cake. Her original baker did not provide her with the cake that she wanted and she was very panicked about it. We worked overtime and went far beyond the call of duty to ensure that her cake was perfect, and ready for her big day."

Question 5

"I am particularly proud of the time I (X project you are the most proud of). I went above and beyond because the client's satisfaction mattered to me and my employer, and (X other reasons why you went above and beyond). The client was so satisfied by the high level of commitment and quality of my work that he hired our company for all of his upcoming projects."

Question 6

"I often look for opportunities to go over and above when it comes to customer service. One memorable time was when a senior woman was struggling to get her groceries into her car. I was on break but saw her through the window. I ran out and greeted her, asking if I could assist. She was so thankful that she ended up calling my manager that day to compliment my kindness."

Question 7

"I had a patient last year who had an accidental fall when she was home alone. She ended up being hospitalized for a few weeks because of a broken hip. I took time after work to visit her a couple of times per week. She really appreciated the gesture, as did her family."

Question 8

"I am particularly proud of the time I (X project you are the most proud of). I went above and beyond because the client's satisfaction mattered to me and my employer, and (X other reasons why you went above and beyond). The client was so satisfied by the high level of commitment and quality of my work that he hired our company for all of his upcoming projects."

Question 9

"When I worked at a cafe, I made sure that I had a great attitude at all times. I was friendly with every customer. I had a customer come in feeling very stressed and rushed. I moved as quickly as I could to fill his order and asked questions to make sure I was giving him exactly what he wanted. He was so impressed with my attitude that he smiled and relaxed when I gave him his sandwich. I told him I could tell he was stressed and if there was anything else I could do to please let me know. He asked for a coffee, and I responded right away. He gave me a big tip and continued to come back and see me every week!" When a customer seems stressed, they don't always realize it. They might need to relax and unwind and have no idea that they are coming across as grumpy or demanding. This is where it's your job to go above and beyond! Learning to anticipate needs before a customer makes a request is a skill! This will definitely come in handy while you are working as a landscaper. Customers can be stressed, demanding and have no self-awareness about how they are coming across. It's up to you to pay attention! Your attitude and your consistent work ethic will go a long way. Give an example from any of your previous work experience that shows off some of the skills and qualities that will make you an excellent landscaper!"

Question 10

"Interviewers love hiring people who go above and beyond the call of duty! Think about a time when you went above and beyond in your job or in your studies. Share what project you were working on, what your basic requirements were, and how you went above-and-beyond. Be sure to mention why you desired to go above-and-beyond for this project to help the interviewer see your drive to be successful in your work."

Question 11

"Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. We will be rolling out the first round of changes next month. It is important to listen to your customers and deliver what they ask."

Question 12

"Many of our customers do not understand social media fully, which is why they come to us. I recently launched a private YouTube channel with video tutorials and how-tos. I sent the login information to all of our clients so that they could access the information on-demand. This effort saves them a phone call and email and also ensures that the information they need is at their fingertips, no matter the time of day or night. The response has been incredibly positive."

Question 13

"Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. I make it my aim to never leave for the day until every inquiry has a response. This commitment may mean staying late an extra hour sometimes, but my valued customers are worth the added effort."

Question 14

"Example Answer:- "Whilst at my previous company we had redundancies in the middle of an already understaffed project. The 5-person team I was in was demoralised and also needed to absorb the additional work from the departed staff. I took everyone on the team out for coffee individually. These one-on-one meetings were an opportunity to vent, but also created space for employees to share pain points. I shared all the potential roadblocks in a follow-up team meeting, and we brainstormed solutions together, including adjusting the timeline slightly. Because the team felt that their frustrations were acknowledged, there was no simmering resentment holding people back. Instead, the team felt enthusiastic and unified in a common goal. "

Question 15

"No one wants to show weakness in an interview. Talking about failure seems like it might hurt your chances of getting the job, right? Wrong! If you can talk about a time you failed with precision and poise, you may help your chances! Here's how: 1) Think about a time when you made a big mistake at work. What happened? Did you forget something important? Was it a careless mistake? 2) How did you handle it? Did you apologize? Did you make things right? What were your choices? Sometimes you can't fix the problem but you can definitely learn from it. 3) What did you learn? Going forward, maybe you will read an email over a few times before sending it. Showing you care enough about the quality of your work and how it affects your coworkers is a hard quality to find! Prepare an example and recite it to yourself until you feel confident talking about it in your interview. Focus on what you learned and try not to get caught up in the details of what went wrong."

Question 16

Every time when serving customers I go above and beyond.

Question 17

I always go above and beyond, I cannot give a specific time.

Question 18

I always go above and beyond. If your employees display poor customer service it reflects badly on the business as a whole, not just that one person.

Question 19

Iam always going above and beyond because customers always come first.

Question 20

A customer needed invoice from 3 years ago, I went to the basement and pulled each file invoice and made copies and emailed, mailed, and faxed each invoices.

Question 21

I am always going above and beyond for customer service the needs of the customer should always be granted.

Question 22

When I was working at wal mart there was a disabled man, who couldnt get help from anyone, so I asked what he needed assistance with and he had a list of things that he needed and I shopped through the store and helped find all of the items without making the customer feel like he was a burden and I helped to check his items and helped him to his vehicle.

Question 23

I would like to think I always go above and beyond when it comes to customer service I have always been very helpful and try to meet the needs of every customer.

Question 24

I had just sold a pre paid telephone credit to an elderly gentlemen. 15 minutes later I had finished my shift and when I went outside I could tell he was struggling with putting the credit onto his phone, I offered to help him with it and he was so appreciative of my help and thanked me very much. I was a nice end to the day which made me feel good.

Question 25

Recently will start customer assisdtant job.

Question 26

I used to go to the dinner and check on customer making sure they were satisfied and once in a while I would bring free meals cards and just gave them around specially the regular customer thanking them for the loyalty.

Question 27

There was a young girl and her mother who came into the store and were asking about vegan options. I spent 30 minutes talking the through what we had and giving them samples of certain items.

Question 28

The recent one was when the customer was needing further information regarding his package I went a head and searched the information he was required.

Question 29

There was a time when a customer asked for a stock and unfortunately my Coles did not have the stock I later called another Coles and got it for them.

Question 30

I had to work in conditions that were unfavorable, i. E. No heat in winter no ac in summer.

Question 31

The store I currently work in is a small store and therefore we do not carry the full range of electrical products advertised on the brochure. I have purchased items in other dunnes for the customers of our store.

Question 32

I always try to go above and beyond for every customer I have contact with.

Question 33

Had no stock in derby depot so ensured the stock would be there tommorrow morning by going to the birmingham depot and picking stock myself and all stock ordered for the customer was already sitting on a trolley for him.

Question 34

This is my time at Tesco, I work as customer assistant, when a customer was looking for a particular product, I took them to the product but it was out of stock, I went to the warehouse checked but no joy, so I went back to the customer and suggested and alternative which not only they ware happy but increase of sale as well.

Question 35

Driving to Edinburgh from Dover to deliver a product.

Question 36

Being patient with clients and listening to them at their time of need and worry.

Question 37

Helping an individual with an illness by staying with them keeping them calm until help arrived.

Question 38

As I used to work at Wendy's, we get many customers a day and during winter or rainy days, I would noticed that the floor would be all wet from customer's shoes, and as I do not want any customer to fall due to wet floor, I would bring out a dry mop and clean up the floor to ensure customer's safety.

Question 39

From the moment I say good morning to the moment I'm putting the customers purchases in their car I am trying to go above and beyond. By the time they leave, I usually know all about them and their life and they will remember me.

Question 40

When a guest needed assistance looking for local accommodation, I've researched within the community.

Question 41

To drive in my car a customer to a certain address.

Question 42

I would like to think that I always go the extra mile for customers. As a sales assistant I am representing the company, and by meeting customer expectations I make the company and myself proud.

Question 43

I delivered a big package to a house, and left it on the porch, got in my truck went to leave and seen the customer waving at me to help bring the package in the house, so I got out of my truck and went and put the package in the older ladey house.

Question 44

I left what I was doing to go assist the customer to look for an item.

Question 45

I baked a four leaf clover cake for an Irish customers birthday.

Question 46

At the auto part store we would often install the parts the customer purchased. In the custom framing I often go above the orders instructions to increase the quality of the frame Job ordered.

Question 47

I can honestly say that is where I excell I always try to personally see a query through to the end. In my last role if customers got into arrears their accounts got passed to collections which was in indian and sometimes there coukd be a language barrier. Alot of customers would get transferred though and end up back in the line complaining to us. I always ensured I rang through myself got the relevent information and relayed this to. The customer.

Question 48

At walgreens our shipments mostly come in totes full of random items. On the day of delivery a customer asked for a product that wasnt on the shelf. I went in the back and looked through a stack of 5 or 6 totes of random items to find it for them.

Question 49

A customer became distressed and hot, they needed water so I went out my way to get them a drink as quickly as possible.

Question 50

Tax issue, multi year. Stayed late to ensure sorted, liaised with other departments instead of asking the customer to get in touch.

Question 51

Working in a dessert shop, I found it important to memorise the menu. We went through a period when our book menus were not ready so had to use the take away menus. These did not have a description of the dessert, so I would confidently describe every ingredient that was in each and every waffle, crepe and mock tail.

Question 52

When an angry customer wanted a refund. Not only did I give her a refund but I also offered a free meal on the next visit and a complimentary gift card.

Question 53

When a partially sited lady needed an outfit for a wedding. I picked various outfits out for her, when she had decided which outfit she wanted she needed the jacket in a different size and also some accessorise ,So I looked online and ordered the jacket and looked through all the accessories to match her outfit for her.

Question 54

When I was join the hungry jacks I was worst about the customer service,

Question 55

Worked an 18 hr shift once to make sure task was complete in time.

Question 56

A lady and her autistic son came to pets at home to buy a rabbit. I explained that they do no generally live a long time and that if she wanted an animal that was best suited to her son I recommended a chinchilla. One because they live a lot longer, and two, because they are much less likely to bite and scratch. I took them around the store and showed them all the things they would need to buy but recommended they go home and research the animals before they bought one. They came back in the following week and asked for me personally and spent one thousand pounds. I gave them my telephone number and told them to phone me anytime for anything. I still speak to them now, that was 10 years ago.

Question 57

GTE credit union. I got our management team involved when they hired a new CEO who was unhappy.

Question 58

A customer wanted a product that we had stopped stocking in our store so I went onto the system and changed the stock level on it, and after a few days we got the product delivered to store. The customer was very happy about this as this was the customers nearest store and he was a regular customer.

Question 59

Treating and serving customer in a very good way by smiling is one of the companies asset to aim the goal.

Question 60

I helped a customer after I was off the clock find an item. When I showed him where we had it and realized we didn't have it; I let him call his wife on my cell phone.

Question 61

I helped a customer get her keys out of her car after she had locked them in right in front of my DM.

Question 62

Assisting a disabled passenger on my bus which I was advised not to do.

Question 63

Did the customers shopping and transported to the car.

Question 64

I was on my lunch break off the clock and eating my lunch when a gentleman needed an item from the back and I was closest to his desired product. All other employees were occupied. I ended my meal and helped the gentleman and knowing what I did helped this man it made me feel good even though I missed a significant amount of my meal. It's always worth it to see a happy customer.

Tell me about a time when you went above and beyond for customer service.

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