Tell me about the last customer service skill you learned.
It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.
"The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."
"The last customer service skill that I learned was how to use the Oracle CRM for timely client follow up. Our company just moved to this software, and I am amazed at the difference it makes in our response time and customer personalization."
"I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my sales capabilities as well."
"Clear communication is everything so for that reason I recently attended a webinar on professional communication within marketing. I learned some excellent tips on ensuring clients are onboarded properly from the start."
"In my current position, I was given the opportunity to take a class in empathetic listening. This skill is one that everyone should have. I learned a lot about consistent and professional messaging when dealing with customer disputes."
"The last customer service skill that I have worked on is the use of positive language, through every situation. This mindset shift has allowed me to turn unhappy customers into customers who spend more, and also give valuable referrals."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
The last customer service skill that I have worked on was giving customers some assistance on where to find the item that they are looking for in the store. This customer service skill enables me to better improve my communication skills by interacting, listening, and dealing with customer's needs in a professional manner.
Rachelle's Feedback
The interviewer will be happy to hear that you are continually developing your customer service skills. Did you learn how to locate items on a computer system? Or did you recently memorize the store's planogram? The first part of your response may need further explanation. I have added a revised answer, below.
"The last customer service skill I learned was helping customers to find specific items in-store using our internal product catalog. This skill has enabled me to interact better, listen, and help my customers professionally and efficiently."
Anonymous Answer
I took several classes on building relationships. I learned a lot about how important it is to get to know people to uncover needs. I believe that will help me in this role.
Rachelle's Feedback
Relationship building is a very helpful skill for nearly any position. Very good answer!
Anonymous Answer
I took a course on dispute resolution and learned a lot. I would love to take the advanced course to learn even more.
Amanda's Feedback
This is a great skill to have at your disposal. Consider sharing with the interviewer a few key things you learned from the dispute resolution course and how you've implemented what you've learned. This demonstrates your ability to grow professionally and put what you've learned into practice.
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